Calabrio One Reviews in April 2025: User Ratings, Pros & Cons

"Excellent company and product"

What do you like best about Calabrio ONE? Knowledgable staff and fast efficient support What do you dislike about Calabrio ONE? The paywall for training content is discouraging. What problems is Calabrio ONE solving and how is that benefiting you? Our previous call recording product was garbage, and now we can depend on it.

"Calabrio is an incredibly helpful tool in our contact center in all aspects"

What do you like best about Calabrio ONE? Calabrio is very customizable to your needs and contact center or workforce size and capabilities. What do you dislike about Calabrio ONE? Not all features are available in on-prem (even in a "lite" version) like there is with Calabrio cloud, which makes storage a little difficult for the time being What problems is Calabrio ONE solving and how is that benefiting you? It is solving our workforce forecasting needs to better staff based on call and ...

"Calabrio WFM has a lot going for them"

What do you like best about Calabrio ONE? I like that Calabrio WFM is easy to use and user-intuitive. You can also see that they listen to their customers through their IDEAS portal. They've already incorporated into new versions a number of our requests. What do you dislike about Calabrio ONE? The downside of simplicity is the lack of some features that seem complex but are required/essential. Some features have already existed with competitors for years, but they still don't have them. ...

"Call Recording and WFM"

What do you like best about Calabrio ONE? Ease of access and system setups. Call recording that works. What do you dislike about Calabrio ONE? There is nothing that I dislike about the product. Recommendations to others considering Calabrio ONE: So much better than audiolog or the other companies that offer call recording. What problems is Calabrio ONE solving and how is that benefiting you? The problem of quality management is what is being solved with Calabrio one

"Call Recording and WFM"

What do you like best about Calabrio ONE? Ease of access and system setups. Call recording that works. What do you dislike about Calabrio ONE? There is nothing that I dislike about the product. Recommendations to others considering Calabrio ONE: So much better than audiolog or the other companies that offer call recording. What problems is Calabrio ONE solving and how is that benefiting you? The problem of quality management is what is being solved with Calabrio one

"The system is user friendly and helps with identifying gaps!"

What do you like best about Calabrio ONE? User friendly and helps to identify gaps What do you dislike about Calabrio ONE? So far just learning reporting, takes time to learn What problems is Calabrio ONE solving and how is that benefiting you? The am managegment reporting screen captures

"The system is user friendly and helps with identifying gaps!"

What do you like best about Calabrio ONE? User friendly and helps to identify gaps What do you dislike about Calabrio ONE? So far just learning reporting, takes time to learn What problems is Calabrio ONE solving and how is that benefiting you? The am managegment reporting screen captures

"Gold standard product and customer focus"

What do you like best about Calabrio ONE? The innovation the product team continues to bring to the product suite through strategic acquisitions like Teleopti or their own homegrown initiatives based on customer feedback. What do you dislike about Calabrio ONE? Having previously been on the premise based solution I would say that was my dislike however now having migrated to the cloud has eliminated the issue for our business What problems is Calabrio ONE solving and how is that benefiting ...

"Gold standard product and customer focus"

What do you like best about Calabrio ONE? The innovation the product team continues to bring to the product suite through strategic acquisitions like Teleopti or their own homegrown initiatives based on customer feedback. What do you dislike about Calabrio ONE? Having previously been on the premise based solution I would say that was my dislike however now having migrated to the cloud has eliminated the issue for our business What problems is Calabrio ONE solving and how is that benefiting ...

"Calabrio is Great!"

What do you like best about Calabrio ONE? I have learned a lot about Calabrio over the past few months, since C3, I have been able to create shift bags, forecast and develop schedules. What do you dislike about Calabrio ONE? During the webinar, I was told that the Teams section will soon be removed. What problems is Calabrio ONE solving and how is that benefiting you? Currently replace our WFM, it has solved our issue with our offline workers and we now know of the add on that we can purchase.