Calabrio One Reviews in March 2025: User Ratings, Pros & Cons

"Opportunities for growth and provide better results"

What do you like best about Calabrio ONE? What I have enjoyed the most with Calabrio is the automation of the scheduler's tasks. It takes time to prepare all the settings, but once you're done, the entire scheduling process is fast and accurate, thanks to optimization. What do you dislike about Calabrio ONE? Not that I don't like it, but the learning curve can take a while, especially when you're taking on multiple roles. Thanks to all the training videos on the Calabrio Learning Center ...

"Great way to analyze agents, focusing on BOTH workforce optimization & quality"

What do you like best about Calabrio ONE? All the numerous resources on Calabrio’s website like webinars, user guides, videos, discussions, etc. I find them to be extremely helpful, especially as a newer member of the workforce management team! What do you dislike about Calabrio ONE? Since our organization is currently implementing Calabrio ONE (upgrading from the original version of Calabrio), I do not have any feedback in terms of dislikes at this time. What problems is Calabrio ONE ...

"New to the Calabrio world"

What do you like best about Calabrio ONE? The initial deployment is smooth, easily accomplished and well supported by the Calabrio team. What do you dislike about Calabrio ONE? Business groups looking to leverage APIs for BI data will find some limits What problems is Calabrio ONE solving and how is that benefiting you? Calabrio One is the Contact Center solution for our Cisco PCCE. It replaced a non-existent solution

"Administrator of calabrio One application"

What do you like best about Calabrio ONE? very good and complex product with lots of options What do you dislike about Calabrio ONE? Support from Calabrio is not as quick as I would prefer. What problems is Calabrio ONE solving and how is that benefiting you? helping with audio/screen recording solution for our clients

"Administrator of calabrio One application"

What do you like best about Calabrio ONE? very good and complex product with lots of options What do you dislike about Calabrio ONE? Support from Calabrio is not as quick as I would prefer. What problems is Calabrio ONE solving and how is that benefiting you? helping with audio/screen recording solution for our clients

"Better than expected!"

What do you like best about Calabrio ONE? Calabrio ONE is a software that is not used in Universities like it is used in ours. We are able to record and review our agents with forms that allow them to see their progress and things that they need improvement on. What do you dislike about Calabrio ONE? The only complaint that I have is that you cannot search with the enter button in calabrio. What problems is Calabrio ONE solving and how is that benefiting you? Calabrio ONE helps solve a lot ...

"Calabrio supports their people!"

What do you like best about Calabrio ONE? I don’t use all of Calabrio, and I knew nothing about it a year ago. I found the employees and staff to be super helpful, and friendly. They have a ton of resources on their website you can learn from which includes user guides, webinar’s, etc. They make it fun and interesting, and they keep you up-to-date on what is happening in the contact center world. I would recommend them to anyone. What do you dislike about Calabrio ONE? More instructional ...

"Great product with lots of Potential"

What do you like best about Calabrio ONE? The Recording & Sentiment feature. It helps out analysts, or we can say evaluators, to quickly pick up the type of call to review. What do you dislike about Calabrio ONE? Nothing as of now, however, I am starting to feel that there could have been more simple features in the recording application. I like the application overall, though. What problems is Calabrio ONE solving and how is that benefiting you? Calabrio recording system is helping us in ...

"Calabrio WON"

What do you like best about Calabrio ONE? Calabrio One has been a fantastic tool to help my team and me accurately track and record all data points within our WF system. Calabrio ONE's best feature for me is the ability to, in real time, see adherence and Avaya activity. What do you dislike about Calabrio ONE? The only thing I dislike about the system is the inability to copy agent activity exceptions to multiple agents without application management. I wish there were a way to add a ...

"calabrio its very helpfull to check my schedule"

What do you like best about Calabrio ONE? i can check my schedule evert time i wants, aso in my phone. What do you dislike about Calabrio ONE? all it's perfect, very easy to undestand i don't dislike anything about calabrio What problems is Calabrio ONE solving and how is that benefiting you? i use calabrio to check my schedule for work