Calabrio One

"Call Recording and WFM"

What do you like best about Calabrio ONE? Ease of access and system setups. Call recording that works. What do you dislike about Calabrio ONE? There is nothing that I dislike about the product. Recommendations to others considering Calabrio ONE: So much better than audiolog or the other companies that offer call recording. What problems is Calabrio ONE solving and how is that benefiting you? The problem of quality management is what is being solved with Calabrio one

"The system is user friendly and helps with identifying gaps!"

What do you like best about Calabrio ONE? User friendly and helps to identify gaps What do you dislike about Calabrio ONE? So far just learning reporting, takes time to learn What problems is Calabrio ONE solving and how is that benefiting you? The am managegment reporting screen captures

"Gold standard product and customer focus"

What do you like best about Calabrio ONE? The innovation the product team continues to bring to the product suite through strategic acquisitions like Teleopti or their own homegrown initiatives based on customer feedback. What do you dislike about Calabrio ONE? Having previously been on the premise based solution I would say that was my dislike however now having migrated to the cloud has eliminated the issue for our business What problems is Calabrio ONE solving and how is that benefiting ...

"Calabrio is Great!"

What do you like best about Calabrio ONE? I have learned a lot about Calabrio over the past few months, since C3, I have been able to create shift bags, forecast and develop schedules. What do you dislike about Calabrio ONE? During the webinar, I was told that the Teams section will soon be removed. What problems is Calabrio ONE solving and how is that benefiting you? Currently replace our WFM, it has solved our issue with our offline workers and we now know of the add on that we can purchase.

"Calabrio is great product and user friendly"

What do you like best about Calabrio ONE? Easy to record calls and retrieve them, rate them. Useful for agent scheduling and getting agent reports. Supervisors can monitor agent calls, barge in and provide live support when agents are on an active call. What do you dislike about Calabrio ONE? Calabrio software uses a lot of different servers, one for each. If they can minimize the usage of servers, costs will be reduced, managing the Calabrio environment will be much easier. What problems ...

"Calabrio One Review"

What do you like best about Calabrio ONE? Product and product innovation. The support staff is great to work with. Data analytics in data explorer gives you a more enhanced way of compiling data over a wider range of data. What do you dislike about Calabrio ONE? Project planning could use some more refining. Sometimes when compiling or running reports in Data Explorer take more time than desired. I believe this is due to the complexity of the data you are reporting on. Recommendations to ...

"Great updated experience!"

What do you like best about Calabrio ONE? Calabrio One automatically completes my manual tasks, such as meeting scheduling, allowing me to focus on building dashboards and analytics. What do you dislike about Calabrio ONE? I have not found a downside to the system through my use of it Recommendations to others considering Calabrio ONE: Do not currently have Calabrio One What problems is Calabrio ONE solving and how is that benefiting you? Meeting scheduling module takes away hours of manual ...

"Great product, even better customer accessibility"

What do you like best about Calabrio ONE? For the most part, this is very user-friendly to use. Calabrio has so many different products that are geared to help your contact center from Quality Assurance to Workforce Management to coaching tools. We haven't been able test out the whole suite, but as for WFM & QM, we're very impressed with how the product is going, and we're even more impressed that Calabrio has stayed in contact throughout the entire duration, checking in on us and being ...

"Good experience"

What do you like best about Calabrio ONE? Calabrio is a great tool when it comes to schedule management and shrinkage, interface seems friendly and is even easy to understand, I also love does not have big areas of improvement What do you dislike about Calabrio ONE? There are not too many things I can dislike, but I would like it to have more options for agents to request their own vacations and everything, this could save time What problems is Calabrio ONE solving and how is that ...

"Great team to assist when needed"

What do you like best about Calabrio ONE? Forecasting and dashboards, looking to refine dashboards What do you dislike about Calabrio ONE? Data explorer but I'm getting there, all user right now What problems is Calabrio ONE solving and how is that benefiting you? Ability to see all of our data, in real time in one place