Cake POS Reviews in February 2025: User Ratings, Pros & Cons

"User Friendly"

What do you like best? Adding/deleting buttons and getting reports is easy. What do you dislike? Discounting! We have to discount item by item instead of group discounting. (Some of our items are non-discount items) What problems are you solving with the product? What benefits have you realized? Not really solving any problems, just a POS for our cafe. Response from Michelle Marguth of CAKE Point of Sale edit Thanks for the review! Glad that CAKE has been easy to use and helps you run your ...

"User friendly and Safe"

What do you like best? Cake is user friendly and easy to teach staff and maneuver for quick entry for the waitstaff and make it extremely readable for the BOH. What do you dislike? Not able to have sub category under the modifiers. Recommendations to others considering the product: Super secure and my staff and customers are very satisfied. What problems are you solving with the product? What benefits have you realized? Helps to determine what to promote specials wise and to know what is ...

"Informative "

What do you like best? Easy to use. Easy to change things without having to do it from the back of the house. What do you dislike? Not being able to change or 86 sides. Recommendations to others considering the product: Watch cake university What problems are you solving with the product? What benefits have you realized? Easier for me to navigate. Additions to the menu are a breeze. Response from Michelle Marguth of CAKE Point of Sale edit Thanks for the 5-star review! Easy to use and easy ...

"User friendly, Helpful, and Polite"

What do you like best about CAKE POS? Ease of use. Currently training 50+ employees and they are learning the execution quickly! Support is helpful and patient with us and helps walk us through the steps without being there. Ashley Udell listens to me at all times and really treats me with respect. What do you dislike about CAKE POS? some delays in processes - such as not able to split a check for some time. With that said, updates come eventually and the support team is always willing to ...

"Perfectly designed for Pub use!"

What do you like best about CAKE POS? Cake POS is extremely helpful in the reports you can generate. It really gives you a great overall look at your business's performance. Also, the customer service is amazing. They are always just a phone call away! What do you dislike about CAKE POS? Honestly, there is not much I don't like about using Cake POS. I have used many different systems, and this, by far is my favorite. Recommendations to others considering CAKE POS: I feel that Cake POS is ...

"Cake product and support"

What do you like best about CAKE POS? We have used several platforms for our restaurant and café locations. Our business model of a vestal platform that we can customize to our needs is a must. We also wanted something that was user friendly, good technical support and affordable. Cake has fit our needs and was affordable as well. What do you dislike about CAKE POS? I would suggest better inventory features. It will keep track of sales but would love a hand held or Ipad we could walk into ...

"Easy system with a lot of reports "

What do you like best? Almost any change is just a couple of clicks and done. What do you dislike? Can’t think of anything I would say is a diskike What problems are you solving with the product? What benefits have you realized? Accurate reporting of all types of sales Response from Michelle Marguth of CAKE Point of Sale edit Thanks so much for the review! Making changes and getting reports is always easy with CAKE, so glad you agree.

The biggest scam I have encountered;

The biggest scam I have encountered; Bought a point of sale system from this company. The sale person I talked to says that they are running a limited promotion and so I should put in the purchase now to take advantage of the promotion and just set the shipping date a little far out since my restaurant is not ready. Issue #1: she never told me leasing the system is also an available option. So set the shipping date 6 weeks out from the purchase date. 3 weeks in, we have issues with ...