C2 ATOM Reviews in February 2025: User Ratings, Pros & Cons

One of the best request management solutions

PROS: C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.

Affordable and flexible solution

PROS: This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.

"Is very flexible and fully customizable"

What do you like best about C2 ITSM? One of my favorite features is that it allows me to focus specifically on one task to present and be updated of the other following tasks. Its installation is really easy.

"Great adaptable and powerful tool"

What do you like best about C2 ITSM? It is possible to track data for all services our company can offer internally. It is possible to automate many processes within the application and also create API to link the application with outside source system. Most of our departments will use C2 Atom in a near future. CMDB is another great assets of this system to manage inventory.

"in configuration, not in use for now. But great potential"

What do you like best about C2 ITSM? web interface. ability for users to create request from a web interface. What do you dislike about C2 ITSM?

"C2 Atom gis the right tool for our IT department"

What do you like best about C2 ITSM? The tool is very flexible and intuitive to use. the organisation behind it is always listening to our new concerns and project and there is always a way to make our idea no matter how crazy works.

"This is THE ticket/request management AND workflow solution"

What do you like best about C2 ITSM? It is incredibly flexible, I like to say that I can make it dance. It obviously manages IT tickets, but so much more as it is also used by other service departments. We often forget that it's not just IT that needs to manage their requests, all services are faced with the same issues. Where this application distinguishes itself is the flexibility of customizing the requests and workflows to different departments, regions, clients, etc. The Client portal ...