Streamline your service desk efficiency.
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Starts from $50/User/Month
C2 ITSM has garnered enthusiastic feedback over the past year, and it's evident why users appreciate its strengths. One key highlight is its adaptability, allowing for easy customization to align with various business needs and ITSM processes. Users particularly value the platform's flexibility in creating personalized business rules and customizing ...Read more
Easy to configure and customize, adapting well to different business needs and processes.
Efficient automation capabilities that optimize processes and increase productivity.
Flexibility in managing IT tickets as well as requests from various service departments.
Intuitive and user-friendly interface, making it accessible to a wide range of users.
Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
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Showing 21-27 out of 27
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Lester
08/12/21
One of the best request management solutions
PROS: C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.
T
Tim
01/17/21
Affordable and flexible solution
PROS: This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.
RB
Ralph B
04/26/19
"Is very flexible and fully customizable"
What do you like best about C2 ITSM? One of my favorite features is that it allows me to focus specifically on one task to present and be updated of the other following tasks. Its installation is really easy.
DL
Daniel L
12/29/16
"Great adaptable and powerful tool"
What do you like best about C2 ITSM? It is possible to track data for all services our company can offer internally. It is possible to automate many processes within the application and also create API to link the application with outside source system. Most of our departments will use C2 Atom in a near future. CMDB is another great assets of this system to manage inventory.
AG
Alexandre G
12/21/16
"in configuration, not in use for now. But great potential"
What do you like best about C2 ITSM? web interface. ability for users to create request from a web interface. What do you dislike about C2 ITSM?
PC
Philippe C
12/20/16
"C2 Atom gis the right tool for our IT department"
What do you like best about C2 ITSM? The tool is very flexible and intuitive to use. the organisation behind it is always listening to our new concerns and project and there is always a way to make our idea no matter how crazy works.
RT
Rachelle T
10/28/16
"This is THE ticket/request management AND workflow solution"
What do you like best about C2 ITSM? It is incredibly flexible, I like to say that I can make it dance. It obviously manages IT tickets, but so much more as it is also used by other service departments. We often forget that it's not just IT that needs to manage their requests, all services are faced with the same issues. Where this application distinguishes itself is the flexibility of customizing the requests and workflows to different departments, regions, clients, etc. The Client portal ...
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