Busuu Reviews in January 2025: User Ratings, Pros & Cons

Great Customer Service

I needed help accessing my account. Julia was responsive, knowledgeable, and courteous. She provided me with detailed, easy to follow instructions on how to give her what she needed to get me into my account again. I am very happy with my Busuu customer service experience with Julia.

Help from Busuu, especially Julia (Julia = Queen)

Julia provided such clear and relevant information. She always replied quickly and responded to my whole message. Give that woman a promotion! (or a raise at least)

A great content for learning

I am very much satisfied with the content for learning. In comparison to other apps it gives you opportunity to learn a language on a more advanced level. A supportive team that reacts promptly to help you solve your problems.

Julia who dealt with my request was…

Julia who dealt with my request was prompt, polite and very helpful.

Great and quick support..

Date of experience: September 03, 2024

Nice,i love it

Date of experience: September 02, 2024

Julia-San give me the thing I want…

Julia-San give me the thing I want without any unnecessary prolong which I really appreciate since I really want to subscribe as soon as possible

Premium Membership

I contacted Busuu in regards to my Premium Subscriptions. Had a problem and it was all sorted within a couple of days. Very happy with the correspondence and of course, the outcome. Top shelf guys. 👍👍

Super kind treatment

I had a problem with my strike and the Julia, the girl who assisted me, guided me and helped me a lot in the process, and solved the issue.

Help with a non-trivial question

I needed help with a non-trivial question and Julia helped me super friendly and super fast. Many thanks for that!