Busuu Reviews in April 2025: User Ratings, Pros & Cons

Unparalleled customer service

Unparalleled customer service. I submitted a request at midnight (GMT0) and had my request filled out by the time I had woken up.

prompt assistance great experience

my issues have been re-addressed and I'm fully satisfied.

Perfect App

Perfect App Perfect Customer Support The best app for grammar-supported language learning

Rapid response to a query.

Rapid response to a query. Solved my issue.

Busuu customer support responded…

Busuu customer support responded quickly to a problem I was having. Offered great help. They even followed up with me almost a year later telling of the changes they made to be more user friendly. I am impressed.

Very good English lesson structure

Very good English lesson structure. Helpful und responsive support.

Log-in issue

My problem was solved a while ago, and I honestly have forgotten about it already. Yet, the team has taken my issue into account and improved the issue which I indeed appreciate. Great work and absolutely great customer service!

My request was fulfilled perfectly.

Date of experience: March 14, 2024

Thank you and have a great life!

I usually report issues (there are many of them on Busuu) and it's a pleasure to receive a caring, user-friendly replies from the support team. Moreover, it's great when the bugs are fixed. Thanks to you, guys, Peter, Julia, Andrea, and all the others! Keep on keeping on!

Great Busuu Support Team

I had a technical problem and the member from Busuu team, Peter, helped me a lot without taking too long. They went through my issue throughly and kept me updated until it was full resolved. It was a simple and easy process.