Busuu Reviews in April 2025: User Ratings, Pros & Cons

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Date of experience: April 04, 2024

Great customer service

I had a loading issue with my app, so I contacted support. I wasn't expecting a very quick response over a holiday weekend, but Peter responded to me within a day and before I knew it- my app was working perfectly again with no issues. A huge thank you to Peter and the team at Busuu. You guys are stars. Now I can continue my learning journey with ease.

Quick resolution (with follow-up!)

I contacted customer service for help with a strange bug in the app. They said that they would look into the issue and get back to me. A few days later, I noticed that the feature had started working correctly again. I was happy enough with this, but then a few days after that I was contacted by customer service to let me know the issue had been corrected. I was very impressed both with the speed of resolving the issue and with the follow-up afterwards.

The difference that is making Bussu

My question was aswered in a few days, and explainig the idea that I don't understood in that moment; that's the commitment that costumers want in a product of this kind. I'm really happy and will keep using the app, thank you so much.

I subscribed to try a 7-day premium…

I subscribed to try a 7-day premium subscription on 20.03.2024 and decided to cancel it after 5 days. After numerous attempts on the website that was getting frozen after clicking on the cancellation button, I finally could see a note that my subscription was cancelled. Today when I was checking the status of my subscription, I’ve realized that it’s still active!!! I tried to cancel it again but the same problem occurred, this time I couldn’t get to the point where I could see that the ...

Thank you very much to Peter for…

Thank you very much to Peter for helping me reset the application.

Great app to learn a language

My favourite language learning app. Love that it uses consistent levelling with classes/courses.

Perfect

Perfect app for learning language

Julia was patient

Julia was patient, helpful and responsive. She tried many ways to solve my problem, and her friendly and professional attitude made me confident of a good outcome.

Transferring to new mobile.

I had some difficulty getting my BUSUU app transferred to a new mobile. An e-mail to BUSUU sorted the problem out quickly and painlessly.