Busuu Reviews in April 2025: User Ratings, Pros & Cons

I really appreciate this company for…

I really appreciate this company for its responsiveness and kindness.

Respectful, Efficient, and Provides Useful Information!

I've sent a complaint about a technical error, and their team replied efficiently and respectfully, directly addressing the issue as well as keeping me posted about progress made to resolve the error. Compared to other companies, I would say that I've had one of my best experiences with Busuu and their team!

super quick fix to my problem

I really liked the super quick fix to my problem. Within minutes of me contacting them the problem was solved. Thank you!

The Russian course takes a nosedive on level A2

I’ve been doing the Russian lessons, mostly for review because I studied Russian in college and graduate school and even taught it. I just finished the first level A1 and the first two chapters of level A2. They were great! Chapter 3 took it from 0 to 100. In just the first two lessons, we got 16 new vocabulary words, and dialogues and examples with vocab and grammar we haven’t seen yet (instrumental case, до того, как). If I were a beginner, I’d be overwhelmed. Even as someone with a ...

Prompt assistance

Somehow I couldn't apply my discount coupon during the purchase of new lessons. Julie understood my situation, and promptly reacted to solve it, refunding that amount on my account. Thanks a lot.

Support team

I want to leave a great review about the work of the support team (Mrs. Julia). Any problem is solved quickly and qualitatively. My respect to the development team and the great language learning app.

Fast replies

The problem was answered very quickly from a man named Peter (within 1 hour) and the instructions were very clearly formulated. The problem was solved quickly. A great customer service!

Costumer services

I’m quite happy with the quality of Busuu costumer services. The attendant Peter kindly helped me with what I needed.

Excellent, patient, assistance!!

I have been using Busuu for almost two years with no technical problems. When I recently encountered what I thought was a glitch, I reached out. At first, it looked like there was a problem that could not easily be explained. But the Customer Service Tech representative stuck with my issue and figured out the fix. I’m grateful for their patience with a non- tech person so that I can continue my studies as learning Japanese is important to me. I want to be able to communicate with my son’s ...

J’ai eu un excellent support de Peter…

J’ai eu un excellent support de Peter lorsque j’ai voulu me désabonner, merci Peter