Buildium Reviews in February 2025: User Ratings, Pros & Cons

Your Money is Not Safe with Buildium

I've been with Buildium for almost 3 years now. They try on their interface and their website platform, but when it comes to the most important aspect, the money/accounting, the support is non-existent and they don't take responsibility for their errors. Customer service in regards to questions on the use of the website is pretty good; they know what they're talking about and are helpful. And they're usually improving the website and features over time. No complaints there. When it comes ...

It has many new and helpful feature with regular boosts

PROS: The platform has an automated and logical interface with tons of useful features. For example, the portfolios are properly arranged like how they should be: landlord, portfolio, property, units, contracts or leases, and tenants in proper order. This helps us achieve efficient and quick implementation, convenient improvements as well as full productivity. The platform is backed by a reliable team of support staff too, and it regularly receives improvements depending on user demands. ...

Fantastic app for property management tasks

PROS: The platform conveniently caters to online payments from our tenants. This greatly reduces the need to use separate accounting tools. As a result, it drastically decreases the time we spend on such processes. CONS: This platform helps us manage rental payments and maintenance tasks easily. And we haven’t encountered any problems or disadvantages while using it in our company.

Best tool for property owners and tenants to communicate Efficiently

PROS: This platform has all the needed features to manage and maintain property businesses. These features include payment and leasing processes, bank loan checking, as well as keeping proper insurance details among others. And it’s easy to keep copies of databases from this platform to external hard drives or other cloud storage as well.

"Very great program "

What do you like best about Buildium? Keeps track of rent payments, late fees where needed, allows our tenants to pay online, we can communicate directly with tenants through the program.

Closed 6 days for thanksgiving...crazy

The web site after logging in says, Customer Service is CLOSED from Wednesday, Nov 25 2020 to Monday the 29th. wow..... closed that many days and I pay an arm and a leg for the software! If you have a desperate accounting issue as I have and even called on the 24th, but to talk to someone that clearly was trying to wing it and figure out the problem in real time as I was, and asking questions that clearly proved this person had no idea how the software works. Clearly this rep on the phone ...

"Manage your properties, not your software"

What do you like best about Buildium? There are three things that like best about this software. First, is their online Buildium academy. This portal provides video training and quizzes to confirm your understanding of the video training. Second is the integrated email that has come to be a standard as part of any cloud bases system. The third is the integrated text messaging which is the new standard in customer communications. Being able to capture, organize and archive your text message ...

Do not care about fair treatment. All they want is Money!

I have been a customer of Buildium for 5-6 years. I saw them grow. Today, once they are more stable and more successful as many people gave them their trust and loyalty, Buildium became a robot. Yes, A Robot, with no Human touch. You want to speak to someone, you need to pay extra. Otherwise, you simply create a ticket, and then you may wait for a reply for several days. For us, the Property Managers, who are committed to high service quality standards before out customers, this issue is ...

They don't stand behind their product

I paid for the full year to get a small discount, was informed that the on-boarding was easy to do, short story is it wasn't. We could never get the accounting accurate despite several attempts and constantly restarting. We asked if we should wait until the new year but were told no. The service was only used for 2 of the properties. At six month mark requested the rest of the year be refunded and they refused, I was okay paying for the 6 months of a product that didn't work but they pushed ...

Property Manager Uses It, I Do Not Like It

Our property manager uses this software and it is not very good. Putting photos in the community discussions is not easy and the result is not good. The photos get cut off sometimes, other times the aspect ratio changes so the photo is stretched or shrunk. The billing statements online are confusing. Access from a mobile device is very difficult.