Brightpearl Reviews in February 2025: User Ratings, Pros & Cons

"Director"

What do you like best about Brightpearl? Stock control is the best and automation What do you dislike about Brightpearl? i dislike the extra add ons which are pretty essential like automation What problems is Brightpearl solving and how is that benefiting you? Order processing.

Quick Solution, Great Service

Worked with Ben on a POS issue. Just starting out with BrightPearl and have been beyond impressed with their support staff. Ben solved my problem within 48hours and it seemed like it would be a longer software fix at first. Great service and product!

Been working with Brightpearl since May…

Been working with Brightpearl since May 2016.We have found the company great to deal with. We have watched their platform go from strength to strength over the years and their customer support is second to none.We are an E-Commerce drop-ship platform and are one of the biggest online construction retailers in the UK and Brightpearls platform has allowed us to scale in a way that was not possible pre Brightpearl.Can be expensive if your a startup so wait until your revenues grow and you ...

Big Advancement in Business

PROS: The user interface is incredibly simple. However, it is equally versatile so it makes a perfect combination. I get all the updates I need to run the software efficiently. CONS: I had problems with credit terms being given only at the month end. However, Brightpearl has resolved the issue so i'm happy with it now. Vendor reply Hi Martin, It's great to see your review. Thank you for taking the time to post it. We continually develop Brightpearl with the end user in mind so hearing that ...

Exceptional Service

We have been with Brightpearl for a few years now for both our B2B and B2C sites. It's a great system to help us scale and a very easy set up within Magento and Shopify. The service we have received to move over one of our sites has been exceptional, and has made what can be a stressful time go with complete ease, and for that we are very grateful. Top work!

"Excellent system, Better service!"

What do you like best about Brightpearl? The support staff is always responsive and very helpful in assisting in any issues you may have. What do you dislike about Brightpearl? There is a bit of a learning curve to Brightpearl as there are many different functions. In some instances one function (such as updating inventory) may have multiple ways it can be updated. The help pages are great for determining what the best way, for your needs, to go about using this function. What problems is ...

Really supportive team

We've been using Brightpearl for about 6 months, and come forward with a lot of exception cases, but had great support both during and after onboarding. The team listens carefully, and works with us to work out how to make Brightpearl work for us.

"An incredibly versatile ERP system"

What do you like best about Brightpearl? The Inventory Management as it has allowed us to effectively control our stock levels, simplify the process of goods-in/out, and distribute products on multiple eCommerce platforms. The ability to fulfill B2C and B2B orders quickly and efficiently is incredibly important, from taking the initial order all the way through to dispatch - the Inventory Management System and CRM side of the system combined achieves this. Overall, the platform does ...

An incredibly versatile ERP system

We’ve been using Brightpearl for 10+ years and have always been impressed with the platform. It has streamlined all of our day-to-day activities – stock management, order fulfillment, accounting, etc - allowing us to focus on growth.The key for us has been the Inventory Management System which has provided full control of our stock levels, simple processing of goods-in/out, and the distribution of our products across multiple eCommerce platforms.Couple the above with the CRM side of ...

Excellent system, Better service!

Excellent system, Better service!We have been using Brightpearl for several months now and it has made or back office 100x more efficient as everything is in one place. Brightpearl offers a ton of useful functions and the help pages are great learning tools to understand how to best use all these functions.The staff is incredible, always very helpful and responsive. Jamie has been incredible in helping us sort out any issues we may have.