Brightpearl Reviews in February 2025: User Ratings, Pros & Cons

Used Brightpearl for years

Used Brightpearl for years! A very capable & intuitive system! Support team are very fast to respond and always give great advice. 5*

"Excellent for multichannel!!"

What do you like best about Brightpearl? Easy of use! Very capable system! Excellent service from Brightpearl staff!! 5* What do you dislike about Brightpearl? Not much to dislike, could benefit from more capability with exports of certain data but all in all, system is really flexible and capable Recommendations to others considering Brightpearl: Get your data in order before implementing the account. Watch support videos on YouTube to assist with your understanding of the product before ...

SAAS fueled by greed

Left BrightPearl after being clients for 5 years. The level of disrespect we received from the sales team was unprecedented. Cocky, rude, unethical. There is a bad vibe in that company and it's run like a "boiler room".

"Multi-channel ERP system"

What do you like best about Brightpearl? The pre-built connectors to multiple sales channels and easy to use interface. Quick access to reports, and knowledgable, quick support. What do you dislike about Brightpearl? Some accounting functionality still needs development, as does in-depth reporting. What problems is Brightpearl solving and how is that benefiting you? Joined up system for accounting, inventory, and sales.

"Multi-channel ERP system"

What do you like best about Brightpearl? The pre-built connectors to multiple sales channels and easy to use interface. Quick access to reports, and knowledgable, quick support. What do you dislike about Brightpearl? Some accounting functionality still needs development, as does in-depth reporting. What problems is Brightpearl solving and how is that benefiting you? Joined up system for accounting, inventory, and sales.

Amazing benefits, all at one place

PROS: I have been a Brightpearl user for eight years now. My business has had a huge turnover in the last three years and we have made up to 500% profit. I believe it wouldn't have been possible without Brightpearl. It streamlines all major and minor processes. I can add sales channels and staff management has become easier too. The best part is that everything is available at one place. Inventory management, accounting and sales channel management has become all to easy for us with ...

Unambitious and greedy company

I have been with Brightpearl for about 5 years but am leaving. At long last. I tried to leave last year but they were very unaccommodating and I was forced to continue for another year as they wouldn't offer a short contract (3 months) to allow me to start with the new software at the beginning of my financial year. I was initially attracted to Brightpearl because it had accounting built in, but that turns out to have been a big mistake as there are other companies with more marketplace ...

"Excellent CRM and WMS"

What do you like best about Brightpearl? Great out of the box package, it does everything we need it to in terms of managing our customer and their orders. What do you dislike about Brightpearl? Quite a few useful features that you would expect to be included in the price are not, they are add-ons (automation, shipping integrations, bulk emailing etc) What problems is Brightpearl solving and how is that benefiting you? The ability to keep on top of when customer contact is needed easily.

From DEAR Systems to Brightpearl

When outgrowing our inventory management system DEAR Systems, we executed a thorough ERP research and had several demos with different vendors and lastly ended up choosing Brightpearl. For a fast pace scaleup with a presence on numerous sales channels, Brightpearl is the perfect choice for us. With a seamless integration to Shopify and the powerful automation engine, Brightpearl is solving our daily challenges.Hands down for the excellent support and a special shoutout to Robert Cornwall ...

"Very powerful multi-channel software"

What do you like best about Brightpearl? Really powerful tool for multi-channel businesses to sell products across many sales channels. Lots of APIs so integration is easy both using pre-built integrations and also writing our own. Our business uses Brightpearl every day and relies on it. What do you dislike about Brightpearl? Accounting function is not as mature as the rest of the platform. For complex accounting needs you'll want to have a separate accounting tool. What problems is ...