Brightpearl Reviews in February 2025: User Ratings, Pros & Cons

The best platform out there for omnichannel retailers

PROS: I am very pleased with this platform as we use it in every aspect of our business, from purchasing to inventory and demand forecasting. But what makes this application commendable is its top-notch customer support, always ready to help with every inquiry. CONS: I would love it if it can integrate with QuickBooks, an accounting software.

The best platform out there for omnichannel retailers

PROS: I am very pleased with this platform as we use it in every aspect of our business, from purchasing to inventory and demand forecasting. But what makes this application commendable is its top-notch customer support, always ready to help with every inquiry. CONS: I would love it if it can integrate with QuickBooks, an accounting software.

Shocking how we are treated when we…

Shocking how we are treated when we approached for BP for an evaluation. It was one after another cocky/unfriendly/arrogant tone and I gave up after trying very hard to swallow it.Read for yourself the exchange with them. 1) Hi BennyMany thanks for getting in touch and requesting a demonstration of Brightpearl.At Brightpearl, we believe in being open and transparent. So we want to make you aware that our software is aimed primarily at the US and UK markets, in addition to some countries in ...

Having used Brightpearl for the last 9…

Having used Brightpearl for the last 9 years the system simply does what it "says on the tin" - the support team have always been quick to respond and resolve any issues raised.

Having used Brightpearl for the last 9…

Having used Brightpearl for the last 9 years the system simply does what it "says on the tin" - the support team have always been quick to respond and resolve any issues raised.

Worst experience ever had, potential users be aware!!!

PROS: It may be that the sales person had led us to have the wrong expectation. What is promised were never delivered and we were told many of them are not possible in the end. So we have to constantly make compromise eventually to an extent where it is not worth to onboard the project in the first place. CONS: If your company does not require an ERP system now, it might be a good time to speak to them (ironically) as it would take aweful lot of communication and verification (with ...

"Great system, reliable and efficient"

What do you like best about Brightpearl? Having used Brightpearl for the last five years, it has seamlessly allowed us to run the business without any problems at all. Having the reassurance that the system is constantly improved and any potential issues sorted before they arise allows us the confidence to focus on driving our business forward. What do you dislike about Brightpearl? I dont have any issues that I dislike about the system. What problems is Brightpearl solving and how is that ...

"Great system, reliable and efficient"

What do you like best about Brightpearl? Having used Brightpearl for the last five years, it has seamlessly allowed us to run the business without any problems at all. Having the reassurance that the system is constantly improved and any potential issues sorted before they arise allows us the confidence to focus on driving our business forward. What do you dislike about Brightpearl? I dont have any issues that I dislike about the system. What problems is Brightpearl solving and how is that ...

"Powerful, underpins our business"

What do you like best about Brightpearl? The integrations with online sales platforms are excellent, they are extremely powerful, we’d be lost without this. Connecting our Google workspace email allows us to see emails by customer within Brightpearl. This allows any staff member to pick up customer queries irrespective of who was initially dealing with them, enabling a much more collaborative supportive ways of working that improves customer service. With everything accessible from one ...

"Powerful, underpins our business"

What do you like best about Brightpearl? The integrations with online sales platforms are excellent, they are extremely powerful, we’d be lost without this. Connecting our Google workspace email allows us to see emails by customer within Brightpearl. This allows any staff member to pick up customer queries irrespective of who was initially dealing with them, enabling a much more collaborative supportive ways of working that improves customer service. With everything accessible from one ...