Brightpearl Reviews in February 2025: User Ratings, Pros & Cons

We have been with Brightpearl since…

We have been with Brightpearl since 2006!I reviewed it three years ago to whinge about the terrible customer service, support and bugs.But i have to say its improved significantly since then. I would recommended it now. It works well for our business of 35 staff. I do hope they keep focussing on customer service and support. But it is getting there. Its is supporting our business very well at the moment. I see the challenges other companies have with their software package and I thank god ...

If you are a growing company AVOID!

We started to work with Brightpearl in 2013 and have just left them in Nov 2021.There are 3 reasons we left them and all of them are relevant if you are in a company that expects to grow.1. No connectivity or integrations. I see that another review has covered the technicalities of this but suffice to say that we could not get Brightpearl to work in a meaningful way with any 3rd party platform. The way things are moving it is unlikely that any company will stand alone as an island, most of ...

Very happy with Brightpearl

Very happy with Brightpearl. Implementation and training needed to be very fast yet comprehensive. Brightpearl delivered. Excellent ongoing support and training.

Very happy with Brightpearl

Very happy with Brightpearl. Implementation and training needed to be very fast yet comprehensive. Brightpearl delivered. Excellent ongoing support and training.

Thank you for the service

Thank you for the service! Robert did a great job as always. Great company!

Thank you for the service

Thank you for the service! Robert did a great job as always. Great company!

An Omnichannel Software that will impress you with its features

PROS: We love everything about Brightpearl. As a testament to that, we've been using it for 5 years now. It is a very useful program that integrates all the software we need so we can sell products in different channels. Aside from this perk, it also allows us to sync and centralize our inventories, prizes, purchases, and reports. CONS: Much like other software, there are some minor issues. But the best thing is it is easily fixed by their friendly customer service.

An Omnichannel Software that will impress you with its features

PROS: We love everything about Brightpearl. As a testament to that, we've been using it for 5 years now. It is a very useful program that integrates all the software we need so we can sell products in different channels. Aside from this perk, it also allows us to sync and centralize our inventories, prizes, purchases, and reports. CONS: Much like other software, there are some minor issues. But the best thing is it is easily fixed by their friendly customer service.

Not one normally for writing reviews, but really feel compelled to for the service we have recently received from Jamie Lee-Smith at Brightpearl.

Not one normally for writing reviews, but really feel compelled to for the service we have recently received from Jamie Lee-Smith at Brightpearl. Brightpearl is a great tool supporting our business, but the customer service is next level especially from Jamie. Recently we were up against a tight deadline and needed to quickly learn the systems so that we were ready for launch. We were able to meet this deadline only because of the support we received from Jamie.

Not one normally for writing reviews, but really feel compelled to for the service we have recently received from Jamie Lee-Smith at Brightpearl.

Not one normally for writing reviews, but really feel compelled to for the service we have recently received from Jamie Lee-Smith at Brightpearl. Brightpearl is a great tool supporting our business, but the customer service is next level especially from Jamie. Recently we were up against a tight deadline and needed to quickly learn the systems so that we were ready for launch. We were able to meet this deadline only because of the support we received from Jamie.