Brightpearl Reviews in February 2025: User Ratings, Pros & Cons

"Great system for internet sellers"

What do you like best about Brightpearl? I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. What do you dislike about Brightpearl? I don't have any dislikes. I have some feature requests which I have shared with Brightpearl and they are working on including batch ...

"Perfect Omnichannel Management System"

What do you like best about Brightpearl? The easy ability to set up integrations with key channels easily such as Amazon and Shopify. We manage multiple channels and having a single platform to review all customer orders and transactions is a great resource. Of course, this is also great for inventory management. What do you dislike about Brightpearl? The platform can get quite messy and having integrations with a lot of channels means things can get complicated as not everything is set up ...

"Perfect Omnichannel Management System"

What do you like best about Brightpearl? The easy ability to set up integrations with key channels easily such as Amazon and Shopify. We manage multiple channels and having a single platform to review all customer orders and transactions is a great resource. Of course, this is also great for inventory management. What do you dislike about Brightpearl? The platform can get quite messy and having integrations with a lot of channels means things can get complicated as not everything is set up ...

"Brightpearl are good. I would recommend them."

What do you like best about Brightpearl? Speed, Accuracy, Automation, knowledgable Support What do you dislike about Brightpearl? Can be a bit temperamental the bigger the company gets Recommendations to others considering Brightpearl: none What problems is Brightpearl solving and how is that benefiting you? Order management, inventory management, Channel Management,

"Brightpearl are good. I would recommend them."

What do you like best about Brightpearl? Speed, Accuracy, Automation, knowledgable Support What do you dislike about Brightpearl? Can be a bit temperamental the bigger the company gets Recommendations to others considering Brightpearl: none What problems is Brightpearl solving and how is that benefiting you? Order management, inventory management, Channel Management,

"Would recommend"

What do you like best about Brightpearl? Brightpearl is easy to use and has good functionality. What do you dislike about Brightpearl? The only downside I've found is revenue reporting on products sold both in bundles and individual items. Revenue received on bundled products is not attributed to the individual product components so there is manual work involved to get to the figures required. What problems is Brightpearl solving and how is that benefiting you? Sales are fulfilled to the ...

"New BrightPearl User"

What do you like best about Brightpearl? I like that we can make mass updates to product management by spreadsheet. This feature gives our company the flexibility to quickly update large amounts of data. What do you dislike about Brightpearl? The downside to using BrightPearl is not having the ability to export complete products lists. For example, season, supplier, category, and subcategory are items that don't export into the product list report. I have to filter and export multiple ...

"It Has Everything!"

What do you like best about Brightpearl? Brightpearl can be as easy or complicated as you need it to be. It has every function to track your business flawlessly, some that we don't even necessarily use. What do you dislike about Brightpearl? At first, it was just getting to know the platform. With as many features that it offers, it's easy to make mistakes until you thoroughly undestand each step a single process may take. Recommendations to others considering Brightpearl: Take your time ...

"It Has Everything!"

What do you like best about Brightpearl? Brightpearl can be as easy or complicated as you need it to be. It has every function to track your business flawlessly, some that we don't even necessarily use. What do you dislike about Brightpearl? At first, it was just getting to know the platform. With as many features that it offers, it's easy to make mistakes until you thoroughly undestand each step a single process may take. Recommendations to others considering Brightpearl: Take your time ...

We have been with Brightpearl since…

We have been with Brightpearl since 2006!I reviewed it three years ago to whinge about the terrible customer service, support and bugs.But i have to say its improved significantly since then. I would recommended it now. It works well for our business of 35 staff. I do hope they keep focussing on customer service and support. But it is getting there. Its is supporting our business very well at the moment. I see the challenges other companies have with their software package and I thank god ...