Brightpearl Reviews in February 2025: User Ratings, Pros & Cons

We've been on Bright Pearl for about 2…

We've been on Bright Pearl for about 2 months now. So far, we're finding that the software is extremely powerful and we're absolutely excited about the depth of power and analytics that this software will provide in purchasing, demand planning and forecasting. Just as important, the automation engine of this software allows us to automate alot of our previously manual processes in order fulfillment. The onboarding process is a bit intense. But I think that goes to show the strength of the ...

Account Management

I've been hugely impressed with Jamie, our account manager. His support is exemplary, he's an outstanding example of someone that genuinely does all they can to assist and make a difference.

Excellent product and great customer...

Excellent product and great customer service, Brightpearl helped us get setup with a really useful solution using their automation app.

Great system and great service

Great system and great service. For a small business this has been crucial for us to scale up with the same platform.

Lied to at point of sale - Avoid!

Lied to at point of sale - the software does not do what their reps state. Not prepared to create bespoke reports. Don't reply to complaints. I've had an issue since October 2020, which I keep being told will be resolved, but still isn't. Now they just don't reply, neither do their complaints team.Look elsewhere for your software, we are!17/3/21 Update.5 months on, and simple supplier account issue finally resolved.

Great customer service

Required some information for a VAT review, after a couple of issues with the first report Jamie and his team (Andy and Sara) dedicated their time to getting this done before our deadline. Keeping me updated throughout and being a great help as it was not an easy report to do. Thank you for the excellent service :)

Great System!!

Very supportive and always takes the time to run through any new processes in an efficient manner! Thank you for all your help!

Great Onboarding

They understood our company processes and were attentive, professional, and helpful throughout the entire setup process. It was the best onboarding process that I have experienced. I think the software is best suited for B2B selling, but I do see that they are making improvements to better manage ecommerce direct to consumer.

Transform your business.........

We went live with Brightpearl in March 2020 and it has literally transformed our business. It has streamlined the picking, packing and dispatch process so that we can handle far more orders that we ever could. 'Out of stock' product issues have been virtually eliminated and we have a full view of our customer orders, our inventory, and our purchase orders whilst selling seamlessly across 3 different channels. Very impressed!!

"Brightpearl*"

What do you like best about Brightpearl? Brightpearl is an excellent system, it supported us with inventory tracking, WMS and has helped us to be really efficient with automating tasks. This has had a positive effect on how we work as a company. What do you dislike about Brightpearl? we dislike the Lack of POS functionality What problems is Brightpearl solving and how is that benefiting you? Efficient at automating tasks