BrightLocal Reviews in April 2025: User Ratings, Pros & Cons

Great SEO Tools, Services, and Support

What do you like best? The tools and services provided by BrightLocal is top notch when it comes to keeping up-to-date on client's SEO information. It's also a great reporting tool to send reports to clients on how they are doing. I'e also enjoyed how quickly and easily the support team has helped me through any issues or questions I've had. What do you dislike? There were some times where reports did not run properly or on time. Unfortunately this is out of BrightLocal's hands ...

Great for local SEO and citation development

What do you like best? I really like many things about BrightLocal, but my favorite feature is the citation dashboard. It provides a great overview of which citations you have and which ones you need to fix. It also presents many new citations that you can get. What do you dislike? It sometimes takes a while for a report to be created, but this is only when you create it for the first time. Recommendations to others considering the product: Analyze all of the features that ...

Great for local SEO and citation development

What do you like best? I really like many things about BrightLocal, but my favorite feature is the citation dashboard. It provides a great overview of which citations you have and which ones you need to fix. It also presents many new citations that you can get. What do you dislike? It sometimes takes a while for a report to be created, but this is only when you create it for the first time. Recommendations to others considering the product: Analyze all of the features that ...

A Fantastic Tool for Citation Building & Management

What do you like best? The tool itself is packed with detailed information about your locations all in one place. It's also easy to use and effective. Our portfolio has grown significantly because of BrightLocal, allowing us to do more in less time. The team at BrightLocal is equally wonderful. I can't say enough good things about the content they produce, the webinars they put on, and how kind and helpful everyone is. What do you dislike? Nothing. I absolutely love everything ...

A Fantastic Tool for Citation Building & Management

What do you like best? The tool itself is packed with detailed information about your locations all in one place. It's also easy to use and effective. Our portfolio has grown significantly because of BrightLocal, allowing us to do more in less time. The team at BrightLocal is equally wonderful. I can't say enough good things about the content they produce, the webinars they put on, and how kind and helpful everyone is. What do you dislike? Nothing. I absolutely love everything ...

5 Star Service

What do you like best? I find BrightLocal's customer service, from sales to chat support, to be top notch. The BrightLocal platform is easy to use and we continue to find ways to improve our offering to our clients. What do you dislike? There is nothing I distinctly dislike. Just a wish list of ways to enhance BrightLocal's current products (I know they are continuously working on that since I get notified regularly of new features) Recommendations to others considering the ...

5 Star Service

What do you like best? I find BrightLocal's customer service, from sales to chat support, to be top notch. The BrightLocal platform is easy to use and we continue to find ways to improve our offering to our clients. What do you dislike? There is nothing I distinctly dislike. Just a wish list of ways to enhance BrightLocal's current products (I know they are continuously working on that since I get notified regularly of new features Recommendations to others considering the ...

General time saver with nice reporting- but watch for glitches

What do you like best? The reports. Nicely formatted, white-labeled on a budget. Their reporting is based on what Google returns in response to their queries, and this can show things that need work, whereas if you went straight to a directory listing, for example, it might look OK. Chat questions are responded to quickly enough and are generally helpful. They are building out additional services. What do you dislike? Data quality. Rarely do I get an initial report that doesn't have ...

General time saver with nice reporting- but watch for glitches

What do you like best? The reports. Nicely formatted, white-labeled on a budget. Their reporting is based on what Google returns in response to their queries, and this can show things that need work, whereas if you went straight to a directory listing, for example, it might look OK. Chat questions are responded to quickly enough and are generally helpful. They are building out additional services. What do you dislike? Data quality. Rarely do I get an initial report that doesn't have ...

Data is powerfuil

What do you like best? I love the enhancements that Bright Local has introduced with their ranking reports. I love that I can see either the live SERP listings for any given keyword or what the SERP looked like when the report was run. I am able to use this information for my clients that habitually Google themselves to refute their objects that they are not ranking. What do you dislike? Support is awesome, but the time difference is hard to instantly fix or address a problem. If ...