BrightLocal Reviews in January 2025: User Ratings, Pros & Cons

Your Customer Service ROCKS!

What do you like best? BrightLocal has incredible customer service. We’ve worked with several different reputation systems and whenever the system malfunctions it would take several days or sometimes weeks to receive a response. We would follow up daily and 3 weeks later we’d be lucky if the error was fixed. With BrightLocal, the team knows us by name and is quick to respond and helps correct any questions we have within a 24 hour period. BrightLocal also offers one-on-one training ...

Local SEO On Auto-Pilot

What do you like best? Antreas was fantastic during our screen share and over-delivered with the explanation of what Bright Local can do for me (my business) and my clients. The fact that they are providing a service that covers the Moz Ranking Factors is a playbook for success. What do you dislike? Not a fair question to make required as there was nothing that I disliked of the conversation or the screen share with Antreas. Recommendations to others considering the product: ...

Go to Local SEO software

What do you like best? Brightlocal allows white-label reporting for clients and easily connects to Google My Business, Google Analytics, Facebook and Twitter. You are able to easily target localized search queries through location-based data. What do you dislike? Would love a better way to aggregate reports fro clients with multiple locations What problems are you solving with the product? What benefits have you realized? NAP (Name, Address, Phone) issues for local SEO, ...

Great and fast service.

What do you like best? Bright Local gives very fast customer service and they are on top of their game in the local SEO arena. Thanks Bright Local and I look forward to working with you more. What do you dislike? I have not experienced any dislikes yet. What problems are you solving with the product? What benefits have you realized? I just started with you so I have not been able to give a more accurate assessment yet. Response from Heather Blankley of BrightLocal ...

Changing the game in SEO Reports

What do you like best? I find the reporting really useful to have everything in one place and to include all the information to our clients in one report. What do you dislike? The fact to use the widget for the SEO checker on your own site you have to buy credits. What problems are you solving with the product? What benefits have you realized? Citations and finding incorrect details have been really helpful. Response from Myles Anderson of BrightLocal edit Hi Tom ...

Great addition to our process

What do you like best? I love how all the checkers, trackers, and reports feed into each other and offer easy to read data for both the agency and client. What do you dislike? It is a little overwhelming at first, but once you get past the learning curve this program offers great insights into your company and how they are doing online. What problems are you solving with the product? What benefits have you realized? This process saves us so much time and the final product ...

Great addition to our process

What do you like best? I love how all the checkers, trackers, and reports feed into each other and offer easy to read data for both the agency and client. What do you dislike? It is a little overwhelming at first, but once you get past the learning curve this program offers great insights into your company and how they are doing online. What problems are you solving with the product? What benefits have you realized? This process saves us so much time and the final product ...

Great local rankings tool

What do you like best? I love that they target generic city IPs for ranking which is realistic in capturing a broader search footprint . What do you dislike? The setup is horrifically long. The citation management can also get costly. What problems are you solving with the product? What benefits have you realized? Local ranking reporting.

Excellent Service

What do you like best? How easy it is to create, edit, and merge listings for my clients. Harry Richardson in the UK office is an unbelievably good rep! Helped me out with every single problem I had and offered me advice on how to get the most out of Brightlocal. Would 100% recommend speaking with him about any local SEO queries. Top man! What do you dislike? Nothing. Thoroughly thought the product was fantastic. Recommendations to others considering the product: Don't ...

Good Support Provided

What do you like best? There are many good things about this company, including tracking different metrics for local SEO. As a SEO provider we have used Bright Local in the past few years and wish to continue using it in the future as well. What do you dislike? I first left a negative review, but I think it would be fair to change it to a positive review after the support I recently received. The support turned out to be good at the end and our issue in regards to the API was fixed ...