BrightLocal Reviews in January 2025: User Ratings, Pros & Cons

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What do you like best? ok. i changed my review after them responding to my first review What do you dislike? ok. i changed my review after them responding to my first review Recommendations to others considering the product: I wouldn't recommend them. What problems are you solving with the product? What benefits have you realized? ok Response from Myles Anderson of BrightLocal edit Hi John I'm very sorry to hear that you had a bad experience of working ...

BrightLocal

What do you like best? The cost is reasonable. You just create the campaign and they do the rest What do you dislike? You don't have much control, but you just create the campaign and sit back What problems are you solving with the product? What benefits have you realized? Business Citations...it is a lot of work Response from Myles Anderson of BrightLocal edit Hi. Thanks for your review. My team & I are a little confused by the comments & star rating. It ...

Proabably a good company at one time but appears to be going downhill

What do you like best? I like the format and concept of the entire process. Clean layout although SEO stuff is dated. Reporting system is top notch but has some formatting issues for long company names. What do you dislike? Poor support. Keep avoiding issues and no response to support tickets from 10 days ago. Started a $300 citation campaign and nothing was happening. Contacted support (got a response woo hoo and they farm it out to the Philippines. Get a response from them saying ...

Proabably a good company at one time but appears to be going downhill

What do you like best? I like the format and concept of the entire process. Clean layout although SEO stuff is dated. Reporting system is top notch but has some formatting issues for long company names. What do you dislike? Poor support. Keep avoiding issues and no response to support tickets from 10 days ago. Started a $300 citation campaign and nothing was happening. Contacted support (got a response woo hoo) and they farm it out to the Philippines. Get a response from them saying ...

80% data inaccuracy. 0% customer service. 100% waste.

This is a reporting tool who's data is 80%+ inaccurate. After working through many automated emails from them, my team and I finally got a meeting with our Brightlocal rep. They literally told us to go in and fix it manually for each and every client. Clearly we have no use for a reporting tool who's reporting is so aggressively wrong so we attempted to cancel our annual subscription. Here was the reply:   Our rep: "As per our Terms and Conditions: Section 6.5 'If you subscribe to ...

YOU HAVE BEEN WARNED

"Subscription Fees will not be refunded for early cancellation or any other reason" is their policy. This includes if you purchased the yearly plan and used their software for 1 minute, hour, or day... you will not get a refund, whether you are satisfied or likely not.   We moved on from BrightLocal because we want our product to scale with us, and the only way to resolve inaccurate data displayed to our client-facing dashboard is to fix it manually.   They only make sure the ...

Good Data Mining, Horrible GUI/PDF packages

What do you like best? I like the price and the amount of information. Im happy the finally joined the 21st century and integrated Google Analytics. What do you dislike? This was a complete deal breaker for me, when you save reports to PDF they dont ever look like they do on the web page, it takes TONS of editing, when editing is allowed to clean it up. There are misspelled words (American Vs. UK perhaps?) incorrect sentence formatting. There is very little means to edit this ...

Would Not Recommend

What do you like best? Quick to answer questions and friendly staff. What do you dislike? I purchased a citation burst campaign, basically paid them to do local business listings. I purchased 12 listings, yet only as of campaign completion, only 3 are live. 5 are existing listings, and 4 are pending approval which I could have done myself. The reason I purchased the listing service was to not have to bother with calls or emails. When I inquired about these issues, I was told that ...

Would Not Recommend

What do you like best? Quick to answer questions and friendly staff. What do you dislike? I purchased a citation burst campaign, basically paid them to do local business listings. I purchased 12 listings, yet only as of campaign completion, only 3 are live. 5 are existing listings, and 4 are pending approval which I could have done myself. The reason I purchased the listing service was to not have to bother with calls or emails. When I inquired about these issues, I was told that ...

Not Worth The Inexpensive Price

What do you like best? Initially, I was intrigued by the ability to have someone submit local citations on our behalf, but it was soon proven to be a pipe dream. What do you dislike? During the initial sales process, I noticed that our rep wasn't precisely responsive. That should have been a red flag, but when she offered me a few free credits to explore the CitationBurst campaign, I pressed forward. In very basic terms, I understood that they would need to create dummy accounts for ...