BrightLocal Reviews in April 2025: User Ratings, Pros & Cons

Excellent product for SEO companies

What do you like best? The customer service is lightening quick, when we have a fire to put out for a client we get results FAST! Citation Burst and the SEO tools help us diagnose issues, very helpful! Our team has nothing but positive things to say about BrightLocal! What do you dislike? No big dislikes come to mind. Sometimes you would want directories to update a bit faster but BL is much faster than most of their competitors. Recommendations to others considering the product: ...

Proabably a good company at one time but appears to be going downhill

What do you like best? I like the format and concept of the entire process. Clean layout although SEO stuff is dated. Reporting system is top notch but has some formatting issues for long company names. What do you dislike? Poor support. Keep avoiding issues and no response to support tickets from 10 days ago. Started a $300 citation campaign and nothing was happening. Contacted support (got a response woo hoo and they farm it out to the Philippines. Get a response from them saying ...

Proabably a good company at one time but appears to be going downhill

What do you like best? I like the format and concept of the entire process. Clean layout although SEO stuff is dated. Reporting system is top notch but has some formatting issues for long company names. What do you dislike? Poor support. Keep avoiding issues and no response to support tickets from 10 days ago. Started a $300 citation campaign and nothing was happening. Contacted support (got a response woo hoo) and they farm it out to the Philippines. Get a response from them saying ...

Great for small agency reporting

What do you like best? For what I do, I use the SEO Checkup and Google Local Wizard most. What do you dislike? I don''t use the ReviewBiz nor the ReviewFlow. What problems are you solving with the product? What benefits have you realized? I glean useful info from several of the Brightlocal reports that I use in improving clients' ranking. Response from Myles Anderson of BrightLocal edit Hello there, Thank you for taking the time to leave us a review. We're ...

It's great except for when it isn't

What do you like best? Comes up with a great list of potential citations to build, you can keep a track of what you've tried, done and which aren't possible What do you dislike? You don't get to pick your competitor or intervene manually - I have added a wood manufacturer and BL thinks my competitors are electricians and other non related industries - this then means that my potential citations are in the wrong industry entirely and just unusable. Recommendations to others ...

Great software but needs improvement

What do you like best? Citation Checker to check out citations for local businesses What do you dislike? Sometime inaccurate rankings especially on the organic SERPs Recommendations to others considering the product: If you're looking for a comprehensive citation checker then BrightLocal is the right software for you. But if you want accurate rank checking especially for organic, you might need a different software for that. What problems are you solving with the product? ...

CitationBurst - Give it a Try!

What do you like best? I liked what it claimed to be - easy and affordable way to submit LDA. ***UPDATE 11/161/16*** I originally had a very negative experience with this CitationBurst service and support as outlined below. However, since then BrightLocal made very sincere apology and efforts to make things right including a personal call from Myles the CEO. The CitationBurst offering was a new product/service and some bugs needed to be worked out. My review helped them locate the ...

CitationBurst - Give it a Try!

What do you like best? I liked what it claimed to be - easy and affordable way to submit LDA. ***UPDATE 11/161/16*** I originally had a very negative experience with this CitationBurst service and support as outlined below. However, since then BrightLocal made very sincere apology and efforts to make things right including a personal call from Myles the CEO. The CitationBurst offering was a new product/service and some bugs needed to be worked out. My review helped them locate the ...

Good Data Mining, Horrible GUI/PDF packages

What do you like best? I like the price and the amount of information. Im happy the finally joined the 21st century and integrated Google Analytics. What do you dislike? This was a complete deal breaker for me, when you save reports to PDF they dont ever look like they do on the web page, it takes TONS of editing, when editing is allowed to clean it up. There are misspelled words (American Vs. UK perhaps?) incorrect sentence formatting. There is very little means to edit this ...

Good local search research tool

What do you like best? We most frequently use their citation tracker and Google Plus Wizard, which give us actionable steps for optimizing our clients' Google Local listings. What do you dislike? The interface is a little outdated, and can be hard to use. Recommendations to others considering the product: Good for local search. Look for ways to use the suite of tools to their full potential. What problems are you solving with the product? What benefits have you ...