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9.4

Spot Score

BrightHR - HR Software

BrightHR Reviews in April 2025: User Ratings, Pros & Cons

Empower your team, elevate your business.

4.7

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BrightHR Reviews & Ratings

4.7

Excellent

Based on 2135 ratings & 3142 reviews

Rating Distribution

Excellent

(3113)

Very Good

(22)

Good

(2)

Poor

(0)

Terible

(5)

Expert's Review

BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more

BrightHR pros and cons

  • Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.

  • Clear and concise communication style makes the platform easy to understand, even for non-technical users.

  • User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.

  • Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.

  • Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.

  • For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.

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Showing 71-80 out of 3142

NO

Nick Oliver

06/19/24

5 out of 5

Thanks Joy

We had an issue with a manager's permissions, Joy was really helpful and very patient.

SP

Sian Platts

06/19/24

5 out of 5

As a stand-alone HR professional

As a stand-alone HR professional, I always appreciate the opportunity to discuss my approaches to complex people matters with the Bright HR team. Rahwiya Malik was fantastic with her advice today - confident and clear with her advice regarding her knowledge of capability and discrimination. Being able to advise with confidence and clarity gave me reassurance, and I wouldn't hesitate using her again.

S

Sagar

06/19/24

5 out of 5

It was a thoroughly detailed session on…

It was a thoroughly detailed session on the onboarding process with Tomas Zhao Do Amaral! He was extremely patient and cordial in responding to all the queries in the usage manual of the hub!

MF

Max Freeman

06/19/24

5 out of 5

Had another great teams call with…

Had another great teams call with Natasha Okparavero today. Again they made the online learning experience a joy and helped me in understanding so much more about what I can do for my business within the Bright Hr portal. Truly 10 out of 10 service.

KO

Kevin O Leary

06/19/24

5 out of 5

Good experience

My questions were answered very clearly and the operative was very easy to deal with and very helpful.

SR

Sharon Rose

06/19/24

5 out of 5

Helpful and knowledgeable staff

Zoe was very helpful and knowledgeable. She understood our needs and showed us the features we required, answered all questions and made it easy to understand.

AW

Adrian Worrall

06/19/24

5 out of 5

Really informative and friendly

A really informative and friendly on-boarding session for Bright Safe with Jamie today. I have already completed some of the setup admin tasks.

JF

Joanna Fellows

06/19/24

5 out of 5

Tomas Zhao Do Amaral was very…

Tomas Zhao Do Amaral was very helpful in setting up my employee summary on the Bright HR software to help track working hours and holiday. He was friendly and answered all of the questions I asked.

MW

Matt Woodhouse

06/19/24

5 out of 5

James is the man!

James, the guy that helped me was very knowledgeable, very patient and very friendly

CF

Caroline Fry

06/18/24

5 out of 5

Mark was really helpful

Mark was really helpful. Found a solution for us that was good for everyone. Unlike other companies who don't seem to want to find a compromise, Mark went above and beyond to help.