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9.4

Spot Score

BrightHR - HR Software

BrightHR Reviews in April 2025: User Ratings, Pros & Cons

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4.7

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BrightHR Reviews & Ratings

4.7

Excellent

Based on 2135 ratings & 3142 reviews

Rating Distribution

Excellent

(3113)

Very Good

(22)

Good

(2)

Poor

(0)

Terible

(5)

Expert's Review

BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more

BrightHR pros and cons

  • Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.

  • Clear and concise communication style makes the platform easy to understand, even for non-technical users.

  • User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.

  • Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.

  • Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.

  • For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.

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Showing 61-70 out of 3142

CN

Charlottes New Sofa

06/20/24

5 out of 5

Clear advice given with simple…

Clear advice given with simple explanations, thanks for your help.

JT

Josie Turner

06/20/24

5 out of 5

Ellie was great on the chat

Ellie was great on the chat, took time to get to the bottom of my query and sent me clear and concise instructions, thank you

SW

Sarah Walters

06/20/24

5 out of 5

Thanks to Natasha for checking in prior…

Thanks to Natasha for checking in prior to our appointment and being prompt during the meeting. Natasha was knowledgable about the system which has helped me to utilise the benefits of BrightHR.

JW

Joanna Walsh

06/20/24

5 out of 5

Navigating Bright Safe

Natasha was very helpful when showing me how to navigate and work Bright Safe. She spoke very clearly and made it easy to understand. If I have any questions or need help again, it will be Natasha ill be looking for.

P

Paul

06/20/24

5 out of 5

Natasha Okparavero gave a clear concise…

Natasha Okparavero gave a clear concise summary of platform capabilities and answered all our questions

ST

Social Telecoms CIC

06/20/24

5 out of 5

Small issue with document visibility

Small issue with document visibility - Bradley fixed it quickly and efficiently

VY

Vicki Young

06/20/24

5 out of 5

New customer demo by Tomas

Tomas was great talking us through the set up and use of the BrightHR system along with the Blip & POP apps. Easy to listen to and learn from without the being made to feel an idiot that so many demos do.

DM

Dave Massey

06/20/24

5 out of 5

Excellent Oboarding and Service

I have just been onboarded by Natasha Okparavero. What a fantastic experience, she tailored my onboarding to be specific to my business and my requirements. We had a laugh and the entire experience was fantastic. Thanks Natasha Dave

B

Businessxyz

06/20/24

5 out of 5

Risk assessment training

This morning I had a call with Zoe from Bright HR, Zoe was more than accommodating, very professional and answered all the questions I had without hesitation. Zoe took the time to go through all the different steps with me and was very patient while I took notes. I know I will be able to go on and do risk assessments now with confidence. Thank you Zoe

MW

Matt Woodhouse

06/19/24

5 out of 5

James is the man!

James, the guy that helped me was very knowledgeable, very patient and very friendly