9.4
Spot Score
Empower your team, elevate your business.
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BrightHR offers custom pricing plan
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Sharman Connors
05/14/24
Cirrah 1st class and easy to talk too…
Cirrah 1st class and easy to talk too got on well thank you
D
Dawn
05/14/24
Support was really good
Support was really good. Spoke with Ben Spencer today, who was very knowledgeable and explained everything in a clear and concise way. He didn't rush me and made sure I understood exactly what I needed to know. Great service.
KF
kenneth freeman
05/14/24
Excellent customer support once again resolved problems with the BLIP software
Blip software keeps malfunctioning on my IPHONE and for example in the recent past I was forced to update my phones installed operating system, when the BLIP software suddenly froze and today first the blip software froze on loading the geofence, and then refused to accept the then current password. It is impossible to figure out what is going on as a non expert. Your colleague Stella efficiently helped me identify the problem, delete the Blip software, find and reinstall the blip ...
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NM
Nathan Merritt
05/14/24
BrightHr is great for a small business
Faiza Baria took me through my introduction and was very informative of what Bright HR has to offer, showed me little tricks of using the app and system and also what is on offer, answered all questions I had. Thank you.
S
Steanson
05/13/24
Very professional
The assistance I received yesterday from Cameron Harrison was excellent. He knew his job and guided me through with the utmost professionalism. His patience was tremendous.
LG
Lisa Gregg
05/13/24
Bradley Green, very supportive indeed.
Polite and friendly gentleman named Bradley Green was very supportive and clear to understand, very helpful in guiding me through the system.
AJ
Annie Jeal
05/10/24
Ayesha is a credit to the company
Ayesha is a credit to the company. She is kind, and allowed time for me to explain an ongoing issue regarding an employee. This is the second time I have spoken with Ayesha, and her advice is helpful, she offers reassurance and I have 100% confidence in contacting her for future HR advice, should it be required.
AC
Alan collier
05/10/24
Elyse was extremely helpful with the training…
Elyse was extremely helpful with the onboarding she performed, she explained things clearly and in a professional way, we went through the system step by step with clear instructions on how to use the system. Elyse explained the support network available for new users which i found very helpful. a very pleasant experience.
C
customer
05/10/24
Thank you for offering phone support
Thank you BrightHR for offering phone support!! Self-help guides are very useful, but if you're short on time and need a quick answer, nothing beats advice over the phone and screen sharing. Great service from James Phillips.
C
Customer
05/09/24
I called the helpline for information…
I called the helpline for information that had been sent to me as I could not find it on the portal. The lady (Joy) was able to direct me to the information's location very quickly. Had I been searching for this myself, I probably would of missed my retiring date and or a telegram from the King.
