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9.4

Spot Score

BrightHR - HR Software

BrightHR Reviews in April 2025: User Ratings, Pros & Cons

Empower your team, elevate your business.

4.7

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BrightHR Reviews & Ratings

4.7

Excellent

Based on 2135 ratings & 3142 reviews

Rating Distribution

Excellent

(3113)

Very Good

(22)

Good

(2)

Poor

(0)

Terible

(5)

Expert's Review

BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more

BrightHR pros and cons

  • Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.

  • Clear and concise communication style makes the platform easy to understand, even for non-technical users.

  • User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.

  • Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.

  • Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.

  • For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.

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Showing 101-110 out of 3142

DD

Dean Doyle

06/14/24

5 out of 5

Great call today with Daniel Chigwada…

Great call today with Daniel Chigwada explaining to me how to get the best out of our sign up. Also providing valuable information to us about Bright Hr exchange something we were not aware of. Very much appreciated Daniel and thanks for taking the time to call us.

AP

A P Schofield

06/14/24

5 out of 5

Excellent tutorial

Excellent tutorial Cirrah was excellent at navigating us through the Bright HR portal.

DD

Dean Doyle

06/14/24

5 out of 5

Great call today with Daniel Chigwada…

Great call today with Daniel Chigwada explaining to me how to get the best out of our sign up. Also providing valuable information to us about Bright Hr exchange something we were not aware of. Very much appreciated Daniel and thanks for taking the time to call us.

TT

Tania Thandi

06/14/24

5 out of 5

Jason Lilley's advice was invaluable

Jason Lilley's advice was invaluable. Professional, thorough, empathetic and efficient. He supported me, at each juncture, helping me navigate an incredibly complex case, fraught with challenges. This issue could have been really problematic for a small business such as ours, however, he helped us to approach this ethically and fairly, as well as to achieve a positive outcome, from our perspective. It has been an exceptional service, particularly bearing in mind the comparatively small ...

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MD

Magda Dobrzynska

06/13/24

5 out of 5

Brilliant customer service

Brilliant customer service! Problem been solve in quick and professional way. Thank you Scarlett Freeman.

LR

Lindsey Ransley

06/13/24

5 out of 5

Thank you Navada

My thanks go to Navada who provided me with a mini training session on how to navigate my way through the H&S portal to organise staff E-training. He was very friendly and helpful.

IK

Imran Khan

06/13/24

5 out of 5

Had an issue with holiday entitlement…

Had an issue with holiday entitlement when on-boarding a new employee. Spoke with Bradley Green who talked me through the process to correct. Sorted quickly and efficiently.

MD

Magda Dobrzynska

06/13/24

5 out of 5

Brilliant customer service

Brilliant customer service! Problem been solve in quick and professional way. Thank you Scarlett Freeman.

IK

Imran Khan

06/13/24

5 out of 5

Had an issue with holiday entitlement…

Had an issue with holiday entitlement when on-boarding a new employee. Spoke with Bradley Green who talked me through the process to correct. Sorted quickly and efficiently.

LR

Lindsey Ransley

06/13/24

5 out of 5

Thank you Navada

My thanks go to Navada who provided me with a mini training session on how to navigate my way through the H&S portal to organise staff E-training. He was very friendly and helpful.