Bright Pattern Reviews in January 2025: User Ratings, Pros & Cons

"Very good omnichannel application"

What do you like best about Bright Pattern? The depth of the scenario builder allows for highly customizable handling of contacts based on nearly any variable you can imagine. There is a low barrier to entry in creating customizable routing scenarios. Support is prompt and knowledgeable. The implementation process is more smooth than their competitors.

"Very good omnichannel application"

What do you like best about Bright Pattern? The depth of the scenario builder allows for highly customizable handling of contacts based on nearly any variable you can imagine. There is a low barrier to entry in creating customizable routing scenarios. Support is prompt and knowledgeable. The implementation process is more smooth than their competitors.

"Bright Pattern review!"

What do you like best about Bright Pattern? How easy it is to navigate, and easy to teach new employees What do you dislike about Bright Pattern?

"bright pattern"

What do you like best about Bright Pattern? bright pattern is an intelligent system to use as the updates are easy to use and install, very rare the system crashes and causes issues. i have worked in many call centres and have not used such a sound system previously.

"Everything We Need in One Place"

What do you like best about Bright Pattern? The best feature of Bright Pattern is the customer service! Our implementation of the product was incredibly supported by the Bright Pattern team.

"Bright Pattern Cloud Contact Centre Review"

What do you like best about Bright Pattern? Bright Pattern is a fully functional contact centre platform in the cloud with the capabilities of an Enterprise Grade contact centre platform. The platform also offers many additional features that aren't as readily available on an Enterprise Grade contact centre without the use of third party applications.

"Powerful and Seamless Omnichannel CCaaS Platform"

What do you like best about Bright Pattern? Bright Pattern has done a great job building an easy to deploy Omnichannel CCaaS Platform, Flexible, Scalable and built-in with many APIs ready to use.

"one of the best Cloud Contact Centre Solution Available in Market"

What do you like best about Bright Pattern? Ease of Use with no complexity vis a vis competition Stable PLatform with Min Support required

"25 Years of Call Center Experience, BrightPattern is the best."

What do you like best about Bright Pattern? Ease of use, coupled with excellent features.Virtual queue callback should be more of a "thing". What do you dislike about Bright Pattern?

"So Glad I Switched!"

What do you like best about Bright Pattern? Bright Pattern has many similar features I have liked about other call center management systems but so far I have enjoyed actually having customer service, great reports, and reliable service that doesn't break down all the time!