9.2
Spot Score
Effortlessly elevate your call center with Bright Pattern.
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Bright Pattern offers custom pricing plan
Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, with quick issue resolution and ongoing assistance post-implementation. The platform's functionality and flexibility in voice and chat scenarios offer significant potential ...Read more
User-friendly program with easy setup and quick issue resolution by the support team.
Excellent support during and post-implementation, with a high level of investment and attention to detail.
Fantastic call center telephony system with a variety of options for managing customer contacts.
Great automation potential in voice and chat scenarios, offering high flexibility and control.
Limited integrations and customizations, making it complex for newcomers without adequate support.
Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.
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Showing 31-40 out of 95
AU
Anonymous User
05/17/23
"BrightPattern Omnichannel Software"
What do you like best about Bright Pattern? 1. It is easy to use. 2. Customizable
AU
Anonymous User
05/17/23
"BrightPattern Omnichannel Software"
What do you like best about Bright Pattern? 1. It is easy to use. 2. Customizable
CN
Christy N
07/04/22
"Very basic phone/timekeeping software"
What do you like best about Bright Pattern? It's very easy to use to change your status, disposition calls or transfer customers. What do you dislike about Bright Pattern?
SK
Somanath K
02/22/22
"excellent product in the CCasS Omni Channel category"
What do you like best about Bright Pattern? About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises
SK
Somanath K
02/22/22
"excellent product in the CCasS Omni Channel category"
What do you like best about Bright Pattern? About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises
SK
Somanath K
02/22/22
"excellent product in the CCasS Omni Channel category"
What do you like best about Bright Pattern? About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises
SV
Srikanthbv v
11/18/21
"The best contact centre solution"
What do you like best about Bright Pattern? Customer Experience and easy to deploy, integrations etc. What do you dislike about Bright Pattern?
KR
Kyle R
11/18/21
"Very good omnichannel application"
What do you like best about Bright Pattern? The depth of the scenario builder allows for highly customizable handling of contacts based on nearly any variable you can imagine. There is a low barrier to entry in creating customizable routing scenarios. Support is prompt and knowledgeable. The implementation process is more smooth than their competitors.
AU
Anonymous User
11/18/21
"Bright Pattern review!"
What do you like best about Bright Pattern? How easy it is to navigate, and easy to teach new employees What do you dislike about Bright Pattern?
KR
Kyle R
11/18/21
"Very good omnichannel application"
What do you like best about Bright Pattern? The depth of the scenario builder allows for highly customizable handling of contacts based on nearly any variable you can imagine. There is a low barrier to entry in creating customizable routing scenarios. Support is prompt and knowledgeable. The implementation process is more smooth than their competitors.
