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9.2

Spot Score

Bright Pattern - Call Center Software

Bright Pattern Reviews in January 2025: User Ratings, Pros & Cons

Effortlessly elevate your call center with Bright Pattern.

4.5

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Bright Pattern Reviews & Ratings

4.5

Very Good

Based on 79 ratings & 95 reviews

Rating Distribution

Excellent

(80)

Very Good

(8)

Good

(6)

Poor

(1)

Terible

(0)

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Showing 31-40 out of 95

AU

Anonymous User

05/17/23

4.5 out of 5

"BrightPattern Omnichannel Software"

What do you like best about Bright Pattern? 1. It is easy to use. 2. Customizable

AU

Anonymous User

05/17/23

4.5 out of 5

"BrightPattern Omnichannel Software"

What do you like best about Bright Pattern? 1. It is easy to use. 2. Customizable

CN

Christy N

07/04/22

3.5 out of 5

"Very basic phone/timekeeping software"

What do you like best about Bright Pattern? It's very easy to use to change your status, disposition calls or transfer customers. What do you dislike about Bright Pattern?

SK

Somanath K

02/22/22

4.5 out of 5

"excellent product in the CCasS Omni Channel category"

What do you like best about Bright Pattern? About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises

SK

Somanath K

02/22/22

4.5 out of 5

"excellent product in the CCasS Omni Channel category"

What do you like best about Bright Pattern? About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises

SK

Somanath K

02/22/22

4.5 out of 5

"excellent product in the CCasS Omni Channel category"

What do you like best about Bright Pattern? About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises

SV

Srikanthbv v

11/18/21

5 out of 5

"The best contact centre solution"

What do you like best about Bright Pattern? Customer Experience and easy to deploy, integrations etc. What do you dislike about Bright Pattern?

KR

Kyle R

11/18/21

4.5 out of 5

"Very good omnichannel application"

What do you like best about Bright Pattern? The depth of the scenario builder allows for highly customizable handling of contacts based on nearly any variable you can imagine. There is a low barrier to entry in creating customizable routing scenarios. Support is prompt and knowledgeable. The implementation process is more smooth than their competitors.

AU

Anonymous User

11/18/21

4.5 out of 5

"Bright Pattern review!"

What do you like best about Bright Pattern? How easy it is to navigate, and easy to teach new employees What do you dislike about Bright Pattern?

AU

Anonymous User

11/18/21

4.5 out of 5

"Bright Pattern review!"

What do you like best about Bright Pattern? How easy it is to navigate, and easy to teach new employees What do you dislike about Bright Pattern?