9.2
Spot Score
Effortlessly elevate your call center with Bright Pattern.
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Bright Pattern offers custom pricing plan
Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, with quick issue resolution and ongoing assistance post-implementation. The platform's functionality and flexibility in voice and chat scenarios offer significant potential ...Read more
User-friendly program with easy setup and quick issue resolution by the support team.
Excellent support during and post-implementation, with a high level of investment and attention to detail.
Fantastic call center telephony system with a variety of options for managing customer contacts.
Great automation potential in voice and chat scenarios, offering high flexibility and control.
Limited integrations and customizations, making it complex for newcomers without adequate support.
Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.
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JO
Jessica O
05/19/23
"Bright Pattern is a great company to partner."
What do you like best about Bright Pattern? The support you receive from Bright Pattern on all levels is very helpful. Everyone is quick to respond and helps you until you have resolution.
MR
Manuel R
05/18/23
"Is a great cloud system, with higt stability and scalability"
What do you like best about Bright Pattern? The admin and agent connectión The way to handle the customer interactions
MR
Manuel R
05/18/23
"Is a great cloud system, with higt stability and scalability"
What do you like best about Bright Pattern? The admin and agent connectión The way to handle the customer interactions
AU
Anonymous User
05/18/23
"Great product"
What do you like best about Bright Pattern? Product features and capabilities are outstanding and there are frequent innovations and new features being released. What do you dislike about Bright Pattern?
AU
Anonymous User
05/18/23
"Great product"
What do you like best about Bright Pattern? Product features and capabilities are outstanding and there are frequent innovations and new features being released. What do you dislike about Bright Pattern?
AU
Anonymous User
05/18/23
"Great product"
What do you like best about Bright Pattern? Product features and capabilities are outstanding and there are frequent innovations and new features being released. What do you dislike about Bright Pattern?
AU
Anonymous User
05/18/23
"Useable but integrations could use some bolstering"
What do you like best about Bright Pattern? One of the great things about Brightpattern was the ability to screen record the agents so we can have another layer of quality to quantify or go over. We really like that so we can hone in on in-call skills.
GS
Gustavo S
05/17/23
"When looking for a solution for our most important client's, we choose Bright Pattern."
What do you like best about Bright Pattern? The platform's scalability, performance and stability is what draws our attention. What do you dislike about Bright Pattern?
GS
Gustavo S
05/17/23
"When looking for a solution for our most important client's, we choose Bright Pattern."
What do you like best about Bright Pattern? The platform's scalability, performance and stability is what draws our attention. What do you dislike about Bright Pattern?
AU
Anonymous User
05/17/23
"BrightPattern Omnichannel Software"
What do you like best about Bright Pattern? 1. It is easy to use. 2. Customizable
