BrandMentions Reviews in February 2025: User Ratings, Pros & Cons

Absolutely horrible service and page

Absolutely horrible service and page! I never finished my sign up and was bombarded with emails for a week about how I had never finished signing up for my trial, as I had not provided credit card details, now imagine my genuine surprise when I was charged over 350€? I sent an email and was told that "I had not cancelled my subscription during the trial period so no refunds are possible"!!!! When for a whole week I had been told I had NEVER FINISHED MY SIGN UP TO THE TRIAL!

"User review from Poland"

What do you like best about BrandMentions? Intuitive management panel and valuable results with many mentions. What do you dislike about BrandMentions?

Beware

Careful. During their "free trial" you can get tripped up and incur a $500 charge! Then you find out there's no way to contact them -- no phone number, no chat function, no email address. Since I didn't use any of the data supposedly available after getting charged, I expect a prompt refund. If that isn't forthcoming, I'll dispute the transaction.

AWFUL SERVICE!!!!!!!!!

IT'S TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WAS TAKEN MONEY FROM THE CARD $297 FOR A 3-MONTH PERIOD, YET I HAVE ALREADY UNSUBSCRIBED FROM THEIR WEBSITE. THEY DON'T ANSWER ME. I ASKED ABOUT THE REFUND, YET CURRENTLY CAN'T HAVE ANY REPLY. WILL CLAIM FOR THEM AND THEIR SERVICE!!!!!!!

The Worst at everything

I would strongly advise caution when considering this brand. My experience with their service and customer support was disappointing, to say the least. Unexpectedly, I was charged three times the amount displayed on their website, totaling $297. This gave me an impression more of a dubious practice than a legitimate business. I tested their service for a mere 5 minutes and found that it did not meet my needs. The data provided was, in my opinion, mostly irrelevant and of low quality. ...

"Brand Mentions review"

What do you like best about BrandMentions? I like that I find so many mentions, which normally I wouldn't stumble upon ever. Even leads (potential clients) that mentioned us in very far away sources/forums and these get shared with the sales team.

"Great for research and brand monitoring"

What do you like best about BrandMentions? BrandMentions is a powerful research and branding monitoring tool. We also use it for social listening. So far, it has found more mentions than any other tool we’ve used. This isn’t an easy task because we are looking for old mentions for a client. BrandMentions has made it very easy to find the right data for this client and other projects. We’ve been amazed by what this tool continues to find.

"Great for research and brand monitoring"

What do you like best? BrandMentions is a powerful research and branding monitoring tool. We also use it for social listening. So far, it has found more mentions than any other tool we’ve used. This isn’t an easy task because we are looking for old mentions for a client. BrandMentions has made it very easy to find the right data for this client and other projects. We’ve been amazed by what this tool continues to find.

"Social and web monitoring at its finest"

What do you like best about BrandMentions? Picks up a more comprehensive list of web mentions than I have in other similar tools. The quick search module is also very helpful because unlike other tools I've tried you can quickly search any term without attaching it to a project. The white-label PDF reports have been a huge hit with my clients, that feature alone makes the cost worth it. The customer support team is very responsive and helpful. You can also connect your Google Analytics ...

"BrandMentions For Monitor Brands Reputation"

What do you like best about BrandMentions? BrandMentions helps me build reports and statistics based on the web, Reddit, twitter posts, and news articles written about my company. It keeps track of reviews of services and of what our clients are saying in the public realm. Till now I don't have to take any help from support. It's too easy to use and works smoothly. We can relax knowing that BrandMentions is still working in the background to collect data - even if I don't have time to ...