Branch Reviews in April 2025: User Ratings, Pros & Cons

"Ease of use getting started was a little rocky. Not all employees are enjoying it so far"

What do you like best about Branch? Helps the business maintain proper cash flow What do you dislike about Branch? The customer service is terrible, almost everyone I have talked to has taken multiple days to even respond to my issue. When calling the number it almost is never someone who is very fluent in English and communication is not great. They are not understanding my issue or I can not understand what they are trying to say. Also right after launching there was some sort of branch ...

"Excellent Communication When Others We're Less Responsive!"

What do you like best about Branch? What impressed me the most was that I was on the phone and had a substantive conversation with a Branch representative only a few moments after submitting an inquiry! Honestly, I was expecting a few days to go by before hearing from someone based on previous experiences with other companies. What do you dislike about Branch? I wish the instant transfer amount were a bit higher. It's only a daily limit, but we've had two instances where the employee had to ...

"Branch is Extremely helpful in me running 4 Restaurants!!"

What do you like best about Branch? Branch is quick and easy!! My employees LOVED when we tranisitoned to branch. They get paid everyday instantly! It keeps my on my toes with distributing tips daily instead of weekly. There were times before I introduced Branch to the Restaurant Group that I would fall behind on my tip spreadsheet. I would find myself having to rush to finish it at the end of the week. When you rush mistakes happen. Mistakes with peoples money is not a good thing. Now ...

"Great Solution"

What do you like best about Branch? It's a great alternative to paying out cash to employees. Has made managing cash and payouts easy and solves more problems than you'd think! What do you dislike about Branch? Would be perfect if it had more integrations to pos systems but its not a huge issue What problems is Branch solving and how is that benefiting you? Simplifies cash management Gives me exact credit card tip out report for employees paying out employees for miscellaneous receipts is ...

"An enjoyable experience"

What do you like best about Branch? Onboarding with branch has been a seamless transition and we are thankful for their technology to help bring our business to the forefront of modern payroll options What do you dislike about Branch? none so far... the experience has been acceptable. What problems is Branch solving and how is that benefiting you? It has helped us move to a paperless payroll by bridging the gap among employees without bank accounts.

"The easiest most amazing experience ever"

What do you like best about Branch? Branch is easy to use for my employees, reports are easy to understand. The entire process is amazing. Team are great partners. What do you dislike about Branch? The daily instant transfer limit is low. What problems is Branch solving and how is that benefiting you? Final paychecks requirements in California and assisting employees with financial wellness.

"Helpful in getting payments to gig workers"

What do you like best about Branch? Uploading the information for the workers and the disbursements was relatively simple. Disbursements can be made in bulk or individually, which gives flexibility. What do you dislike about Branch? The customer service side was lacking during onboarding when workers needed help setting up their apps or accessing their funds; wait times were roughly 45 minutes. Initially, it was unclear that the workers would not have a web-based site to manage their money. ...

"Branch has great customer service"

What do you like best about Branch? A nice perk to offer the staff and the Branch team is very quick in responding to any questions we have What do you dislike about Branch? Not many employees have decided to sign up even with the sharing the marketing materials that Branch supplied Recommendations to others considering Branch: Try it out! What problems is Branch solving and how is that benefiting you? It offers great budgeting tools for staff and a nice option for those that do not have a ...

"An Amazing Company Leading the Cashless Future"

What do you like best about Branch? Their customer service. Easy to reach out to, amazing people to work with. I also enjoy the ease of use on a laptop. And best of all... no cash! No fees for me, no fees for my employees. What do you dislike about Branch? Has gotten worse! Their technology!!! It's a mostly good user experience on desktop. But on mobile, it's an absolute catastrophe. They have no app for the admin side (even though they have a great one for the end user). Their mobile site ...

"Branch Payments for Spark/DDI"

What do you like best about Branch? It is very easy to set up and use. You have the ability to get instant pay for a small fee and free transfers to your bank account. What do you dislike about Branch? I don't have any downsides except maybe transferring to your bank instantly or faster. What problems is Branch solving and how is that benefiting you? It's easy to use and see your money.