Branch Reviews in April 2025: User Ratings, Pros & Cons

Worst bank I've ever had the displeasure of using.

Firstly, they have restrictions on what you can use your card for even though it's YOUR money which you should be able to spend as you please. That alone is a good enough reason not to use Branch. Recently I spent some money on a pair of shoes and now that that transaction is pending, my card is getting declined at the grocery store. After ordering the shoes it shows I still have $77 in my account. The $60 for the shoes has already been subtracted from the balance so the $77 should be ...

Worst bank I've ever had the displeasure of using.

Firstly, they have restrictions on what you can use your card for even though it's YOUR money which you should be able to spend as you please. That alone is a good enough reason not to use Branch. Recently I spent some money on a pair of shoes and now that that transaction is pending, my card is getting declined at the grocery store. After ordering the shoes it shows I still have $77 in my account. The $60 for the shoes has already been subtracted from the balance so the $77 should be ...

Branch loan Customer Care Number (…

Branch loan Customer Care Number ( 707-3753-928 )

Customer service will have you on hold…

Customer service will have you on hold for an hour, they will not help you and you won’t get access to your earnings. Do not use this company

Why is my employer using this company…

Why is my employer using this company for our daily payouts? Service sucks, I can't even get Branch to send my card, it's been weeks now To give me feedback on my review on this site, suggest I email you, which I did yesterday, and ignoring the multiple emails I have sent, is INSANE!!!!!

Took money out of my account and didn’t redeposit it

Your agent was fine but the way Branch handles specific situations is not and should be reprimanded immediately. After I had my money taken from my account I was told there was nothing you could do because that money was always there and was never taken out. The charge was for hotel incidentals. I confirmed with the hotel that they cleared the money to be returned into my account and even tho I saw, with my own two eyes, that it was immediately subtracted from my account, it never was ...

I signed up for an Uber Pro card with…

I signed up for an Uber Pro card with branch bank. When creating a new account with Branch, it failed to connect to my Uber account. Now Uber can’t see my branch account or my card so I can’t use it with Uber. Uber says Branch has to fix it. Branch says it’s an Uber problem and now nobody will help me or even reply to my emails for almost TWO WEEKS

This is horrible I was forced to get…

This is horrible I was forced to get branch because of Tippy.I can't even withdraw my money from Tippy to Branch.Because Branch codes will not send me a code to get into my Branch account.I talked to customer service about it a couple of them.No one can help.Its annoying cause I can't get to my money in my family and I really need it.We are hungry can't eat cause I can't get to my money.so sad.

Awful

Awful! Was led to this app because I signed up to be a courier with a company. I have had nothing but issues with this app cant pass a certain point in it. Literately wasted my time. Customer service was ok but its been so discouraging that i canceled the whole process to be a courier for the other company because of this junk.They insist with this BS. From what I read from other reviews looks like there are a lot issues with Branch so I moved on from them and the courier company that uses ...

Customer Service is Horrible

Customer Service is Horrible, No one knows what they are doing and send you on an endless loop of emails that no one actually answers. I'm beyond frustrated, lost my Mom and the advance would have helped with arrangements.