Branch Reviews in April 2025: User Ratings, Pros & Cons

If I could give 0 I would

If I could give 0 I would. You cannot get a live person. I called and called several times waited on hold and got disconnected. Terrible can’t even get in touch with anyone to solve problems just deleted app altogether.

If I could give 0 I would

If I could give 0 I would. You cannot get a live person. I called and called several times waited on hold and got disconnected. Terrible can’t even get in touch with anyone to solve problems just deleted app altogether.

Branch has the worst customer service…

Branch has the worst customer service working with my employer Dqs . I recently quit due to the delay in my pay and this branch card and my employer refusing to allow me access to my funds on payday I sat on phone 4 hours during each time I have contacted them to activate my new pay card they kept putting me on hold when they finally answered they told me to submit id and it was Friday escalated my case did not have any access to funds nor was my case even escalated and was refused access ...

This negative review is in regard…

This negative review is in regard Branch online banking company that is poorly managed. The same day pay option with your exclusive features you offer DOES NOT WORK! There's always a glitch or an error code with the app on my android phone. Your tech support at Tier I couldn't help me despite several calls to ask for assistance. My ticket was escalated to Tier II with the highest priority, and I was told also that I would have to wait 12 days for a response and when it would occur by email ...

Branch has the worst customer service…

Branch has the worst customer service working with my employer Dqs . I recently quit due to the delay in my pay and this branch card and my employer refusing to allow me access to my funds on payday I sat on phone 4 hours during each time I have contacted them to activate my new pay card they kept putting me on hold when they finally answered they told me to submit id and it was Friday escalated my case did not have any access to funds nor was my case even escalated and was refused access ...

This negative review is in regard…

This negative review is in regard Branch online banking company that is poorly managed. The same day pay option with your exclusive features you offer DOES NOT WORK! There's always a glitch or an error code with the app on my android phone. Your tech support at Tier I couldn't help me despite several calls to ask for assistance. My ticket was escalated to Tier II with the highest priority, and I was told also that I would have to wait 12 days for a response and when it would occur by email ...

Trash Daily pay that doesn't care but tells everyone to reach out to support that they will never get

My company signed up with Branch and even that process was delayed. Your supposed to be able to receive your pay daily which so not true. Trying to find out what is going on is the worst as you can only reach someone through the chat and that after 45 minutes of waiting. Forget about reaching a live agent. I've been calling for the four days my company has had us signed up and wait time is greater than an hour. I am begging my company to get another system for us as the employees. And I am ...

Trash Daily pay that doesn't care but tells everyone to reach out to support that they will never get

My company signed up with Branch and even that process was delayed. Your supposed to be able to receive your pay daily which so not true. Trying to find out what is going on is the worst as you can only reach someone through the chat and that after 45 minutes of waiting. Forget about reaching a live agent. I've been calling for the four days my company has had us signed up and wait time is greater than an hour. I am begging my company to get another system for us as the employees. And I am ...

This is the worst payday advance app I…

This is the worst payday advance app I have ever used. I have not been able to take an advance for five days and am now on vacation with NO MONEY because no one can tell me what went wrong with my account and every person I've talked to claims it has been escalated but NO MOVEMENT has taken place. I will NEVER use this app again. You're better off just waiting to get your full pay when it's due.

This is the worst payday advance app I…

This is the worst payday advance app I have ever used. I have not been able to take an advance for five days and am now on vacation with NO MONEY because no one can tell me what went wrong with my account and every person I've talked to claims it has been escalated but NO MOVEMENT has taken place. I will NEVER use this app again. You're better off just waiting to get your full pay when it's due.