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8.5

Spot Score

Bold360 - Live Chat Software

Bold360 Reviews in March 2025: User Ratings, Pros & Cons

Transforming customer support with AI-driven chat.

3.3

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Bold360 Reviews & Ratings

3.3

Good

Based on 26 ratings & 25 reviews

Rating Distribution

Excellent

(8)

Very Good

(9)

Good

(3)

Poor

(2)

Terible

(3)

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Showing 11-20 out of 25

UI

User in Internet

03/21/19

4.5 out of 5

"Easy to use"

What do you like best? Bold chat is easy to use and very self explanatory. Bold 360 is great for business needs. It is very user friendly and allows you to easily contact other departments in other parts of the world.

CI

Consultant in Marketing and Advertising

05/29/18

4 out of 5

"Corporate Sponsorship Sales Manager"

What do you like best? I used it at my previous company and its great with feedback and you don't wait long - its responsive

KL

Kristie L

05/15/18

5 out of 5

"Amazing interaction for client and employee"

What do you like best? I really like the ability to run reports to make sure everyone is working hard to take care of clients

AI

Administrator in Sporting Goods

12/20/17

0 out of 5

"Bold Chat Sucks!!"

What do you like best? Nothing.. like I said nothing. Will not use them again What do you dislike?

UI

User in Telecommunications

10/17/17

2 out of 5

"BoldChat....meh to OK"

What do you like best? Easy to log into and get to work, clean interface What do you dislike?

UI

User in Retail

07/27/17

1 out of 5

"Was not very fond"

What do you like best? I liked the amount of features that was available. It was extremely in depth but it just did not suit our company needs

AI

Administrator in Marketing and Advertising

04/12/17

3 out of 5

"Nice reporting capabilities, UI needs work"

What do you like best? I like the overall reporting capabilities of BoldChat. What do you dislike?

CU

Candace U

10/20/16

1.5 out of 5

"Boldchat Review"

What do you like best? The ability to transfer chat to an individual person or specific user.

JH

Jake H

08/17/16

0 out of 5

"Not for Latest Technology Websites, i.e. Responsive Designs. Not scalable. Poor Customer Service"

What do you like best? We liked some of the graphics, that's why we initially decided to try the software.

CI

Consultant in Information Technology and Services

07/31/16

3.5 out of 5

"boldchat review"

What do you like best? It works for our company. The installation process is easy. What do you dislike?