BlackLine Reviews in April 2025: User Ratings, Pros & Cons

"Great company with amazing customer focus"

What do you like best? The fact that you are forward looking and take action on your client recommendations. What do you dislike? The license per person pricing. The more complicated the pricing the less attractive to customers. Simplicity has a value. Recommendations to others considering the product: Great customer service What problems are you solving with the product? What benefits have you realized? Timeliness and visibility. We are in the process of improving our BlackLine usage, so ...

"Support And Expertise Helps Overcome All Challenges."

What do you like best? The process – planning, acceptance and review – provides us with the requisite confirmation reconciliation. The brand in-line learning is very intuitive and outstanding. What do you dislike? We're currently exporting data and reporting by using Excel (dashboard), but I recently saw a beta dashboard design that looks very promising and could allow us to delete our Excel dependence. Recommendations to others considering the product: We have never had a Global ...

"Awesome tool for month-end process efficiency and standardization"

What do you like best? Blackline is a great tool for our team across various levels! What do you dislike? It would be helpful if supporting documents could align with the reconciliation schedule item so the viewer knows exactly which supporting document pertains to which line item. Recommendations to others considering the product: Utilize their support services as I have heard they are very helpful. Also, use the community feature where you will come across very helpful advice from people ...

"Product responsive and efficient"

What do you like best? Blackline provides a range of advantages which are so remarkable that the service design is realistic and easy to understand and work with, with little or no expertise. It can be used more precisely. The wonderful support staff who are always happy to heard me easily solved all my questions concerning my work. Besides this, I love the way that sheets are properly reconciled in my daily work tasks. What do you dislike? Because of its ability to manage all of my bases, ...

"A Step Forward"

What do you like best? From a corporate level, we benefit most from the greater visibility to all accounts across all entities. This allows us a faster way to review activity and performance from all our locations through a shared platform that is easier to communicate issues. Having a shared platform for all users to use also minimizes the risk of miscommunication. What do you dislike? Like any developing platform, there remains some features that would be considered more personalized that ...

"BLackLine at Service Bureau"

What do you like best? Ability to use BL for various clients allowing to have good internal controls and standardization of processes What do you dislike? Cost/price is high and not yet developed for service bureau What problems are you solving with the product? What benefits have you realized? Time spent by auditors have lessen

"Blackline experience "

What do you like best? I have found Blackline U to be very helpful, I really like the demons and the "try it" tasks they incorporate into the learning. What do you dislike? As a system admin, it's a bit difficult to navigate especially when you are new. I would like it if there was a "search" option that lead you to what you need to find. What problems are you solving with the product? What benefits have you realized? Using Blackline reconciliation has forced us to look at existing ...

"Pull data together to streamline account reconciliations"

What do you like best? Once the system is set up, subledgers are auto-reconciled to GL accounts, accounts like fixed assets can be reconciled as groups, accounts with a zero balance or no activity can be auto-reconciled, saving a lot of time and allowing you to focus on exceptions. What do you dislike? The setup took a lot of work - we use SYSPRO and our IT had to write complex, custom SQL queries for implementation. What problems are you solving with the product? What benefits have you ...

"Recon module"

What do you like best? Standardization across the board and visibility What do you dislike? There is nothing much, that kind of i would dislike (May be import template for frequency and couple other things) What problems are you solving with the product? What benefits have you realized? Standardization, automation, visibility, better control and couple more

"Process improvements"

What do you like best? Being able to track journal entries and easily see what's completed and outstanding is very helpful. We also started using the matching feature which improved our bank reconciliation process. What do you dislike? There are a few items that are time consuming to update. For example, there are multiple screens to visit in order to change every parameter of a task or recon. It would be nice to have it all on one screen. Recommendations to others considering the ...