Blackbaud CRM Reviews in April 2025: User Ratings, Pros & Cons

"Great software for development "

What do you like best about Blackbaud CRM? All of the information is easily accessible, and every department can easily be on the same page. What do you dislike about Blackbaud CRM? It's a little clunky- I wish it was easier to customize the fields that are shown first. What problems is Blackbaud CRM solving and how is that benefiting you? I wish it was easier to sort through all the information provided. Sometimes you get too much info. Also, searching for constituents is needlessly ...

"Blackbaud Review"

What do you like best about Blackbaud CRM? Blackbaud CRM covers so many different areas of functionality. It really helps to centralize all of the different parts of donor management in one place. What do you dislike about Blackbaud CRM? The database view is not as user friendly and can sometimes be slow. What problems is Blackbaud CRM solving and how is that benefiting you? This has helped handle large amounts of information and organize it in the way that is best for your organization to use.

"Powerful Integrated Database"

What do you like best about Blackbaud CRM? Blackbaud's integrated approach to donor profiles is extremely helpful in the nonprofit industry. What do you dislike about Blackbaud CRM? The overall appearance of the back-end strikes me as a bit outdated. What problems is Blackbaud CRM solving and how is that benefiting you? Blackbaud CRM allows nonprofit organizations to have information on their subscribers and supporters, in order to target communications properly.

"Multi-use Constituent Database"

What do you like best about Blackbaud CRM? This system has been very user-friendly and gives me the ability to tackle multiple job duties within one platform. I can update contact information, send invitations for events, and track annual giving all using the same system. This makes my job much easier. What do you dislike about Blackbaud CRM? Some of the functions are limited. When you filter your selections they are automatically saved to those preferences and you have to unselect them ...

"It is a very user friendly and efficient CRM tool."

What do you like best about Blackbaud CRM? I like how I can quickly find the information I need. It is also very adaptable. I can change my preferences to see certain categories over others. What do you dislike about Blackbaud CRM? I dislike that you can't pull certain information. When I am going into pull a queery it will only let me search through certain categories and not others. Recommendations to others considering Blackbaud CRM: This has been one of the best CRM tools I have used in ...

"Blackbaud is a joke"

What do you like best about Blackbaud CRM? Blackbaud's sales people were nice and made us feel like we were going to get something that was going to be very useful and efficient for our company. They were the last knowledgeable people we spoke to at BB and it was downhill immediately after we signed the agreement. What do you dislike about Blackbaud CRM? BB customer service is terrible and unable to get invoicing right. They add on options/charges to our invoices that we didn't request and ...

"Nothing better than BBEC"

What do you like best about Blackbaud CRM? I LOVE THE CAPABILTY TO MANAGE DONORS FROM BEGINNING TO END. FROM PROSPECTIMG TO STEWARDING. REVENUE EASILY STORED AND REPORTED ON. MANAGE ALL FUNDRAISING AND EVENTS. What do you dislike about Blackbaud CRM? I DO NOT DIALIKE ANYTHING ABOUT THIS CRM Recommendations to others considering Blackbaud CRM: Its worth learning a new system! Do not resist! What problems is Blackbaud CRM solving and how is that benefiting you? SOLVING DATA INTEGRITY ISSUES

"Does the job "

What do you like best about Blackbaud CRM? Easy to navigate, it meets the requirements.for targets one might be reaching out to. It's not hard to get a handle on it once you've learned what it can do. What do you dislike about Blackbaud CRM? Restrictions on content, which all software has in one way or another. Not being able to upload "large" images and other items that might crash any communication. What problems is Blackbaud CRM solving and how is that benefiting you? Customizing target ...

"CRM for nonprofits "

What do you like best about Blackbaud CRM? CRM is a great place to hold all our constituent’s information over a whole national organization. It allows us to store contact information, financial information, which events our constituents attended, and how we’ve communicated with them. What do you dislike about Blackbaud CRM? Navigation of the site could be easier. There are a lot of layers to try to figure out. Combining profiles could also be easier when there are two different profiles ...

"Blacbaud CRM"

What do you like best about Blackbaud CRM? Blackbaud CRM has a much stronger Marketing and Communications function and allows organizations to further segment emails. Unlike the CRM that I used when using this CRM Blackbaud I was very good and easy to adapt, I really liked the fact of having quick access to the history. What do you dislike about Blackbaud CRM? It seems to me that in some cases, connecting takes a long time and hangs up. I work mostly with reports and I feel that it takes ...