Blackbaud CRM

"Powerful Integrated Database"

What do you like best about Blackbaud CRM? Blackbaud's integrated approach to donor profiles is extremely helpful in the nonprofit industry. What do you dislike about Blackbaud CRM? The overall appearance of the back-end strikes me as a bit outdated. What problems is Blackbaud CRM solving and how is that benefiting you? Blackbaud CRM allows nonprofit organizations to have information on their subscribers and supporters, in order to target communications properly.

"It is a very user friendly and efficient CRM tool."

What do you like best about Blackbaud CRM? I like how I can quickly find the information I need. It is also very adaptable. I can change my preferences to see certain categories over others. What do you dislike about Blackbaud CRM? I dislike that you can't pull certain information. When I am going into pull a queery it will only let me search through certain categories and not others. Recommendations to others considering Blackbaud CRM: This has been one of the best CRM tools I have used in ...

"Big upgrade over RE"

What do you like best about Blackbaud CRM? This greatly expanded our database management over RE. Many more capabilities and much more flexibility. Very customizable. What do you dislike about Blackbaud CRM? Customizations sometimes seem slow and tough to get created. What problems is Blackbaud CRM solving and how is that benefiting you? Gives us many more capabilities in segmenting our data and querying on our database. Reporting capabilities are a lot better too.

"Highly user friendly "

What do you like best about Blackbaud CRM? The ability of completing a process via different entry sources What do you dislike about Blackbaud CRM? Because the system is so viable and has various points of entry for completing a task detailed procedures are needed What problems is Blackbaud CRM solving and how is that benefiting you? Increased user friendliness More streamline than RE

"Heading into Post-conversion"

What do you like best about Blackbaud CRM? The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. What do you dislike about Blackbaud CRM? Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and ...

"Great all in one CRM tool"

What do you like best about Blackbaud CRM? Blackbaud offers an array of tools from Raiser's Edge, NXT, Merchant Services, WordPress, Online Express, Luminate Online. Their new NXT tool allows you to see donor data in a very attractive format with charts, graphs, reminders to reach out to donors. Raiser's offers reports, online express for easy donation pages, email pages. They have WordPress templates to use for your website that are easy to customize. Gifts from online express are easy to ...

"A solid CRM experience"

What do you like best about Blackbaud CRM? It’s easy to navigate and loads quickly on Windows which is a plus. Solid favorites section. What do you dislike about Blackbaud CRM? Looks outdated. It looks like something from windows 98. What problems is Blackbaud CRM solving and how is that benefiting you? It allows us to manage our constituents in a way that goes multiple staff members.

"I use Blackbaud CRM for alumni and donor information"

What do you like best about Blackbaud CRM? Blackbaud CRM is fairly intuitive, but I really like that it keeps a "Recently Accessed" list on my left task bar. I'm constantly switching between constituents and it's great to not type them in the search box over and over again. What do you dislike about Blackbaud CRM? Because I work with alumni and donors, I tend to do a lot of research on them. It would be great to have a space within Blackbaud to link their social media accounts or ...

"Great software for development "

What do you like best about Blackbaud CRM? All of the information is easily accessible, and every department can easily be on the same page. What do you dislike about Blackbaud CRM? It's a little clunky- I wish it was easier to customize the fields that are shown first. What problems is Blackbaud CRM solving and how is that benefiting you? I wish it was easier to sort through all the information provided. Sometimes you get too much info. Also, searching for constituents is needlessly ...

"Does the job "

What do you like best about Blackbaud CRM? Easy to navigate, it meets the requirements.for targets one might be reaching out to. It's not hard to get a handle on it once you've learned what it can do. What do you dislike about Blackbaud CRM? Restrictions on content, which all software has in one way or another. Not being able to upload "large" images and other items that might crash any communication. What problems is Blackbaud CRM solving and how is that benefiting you? Customizing target ...