Blackbaud CRM Reviews in January 2025: User Ratings, Pros & Cons

"Heading into Post-conversion"

What do you like best about Blackbaud CRM? The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. What do you dislike about Blackbaud CRM? Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and ...

"Business Analyst"

What do you like best about Blackbaud CRM? The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. What do you dislike about Blackbaud CRM? There is so much to learn! I've only been in the position for 5 months. What problems is Blackbaud CRM solving and how is that benefiting you? Blackbaud CRM has solved several problems in the past few months.

"Effective but Cumbersome"

What do you like best about Blackbaud CRM? How easily it can integrate with other products. The CRM Cloud Portal has been very useful for our developers, making creating Blackbaud customizations much easier. What do you dislike about Blackbaud CRM? The conversion process was incredibly hard. Customer Support can be hit or miss, where you can get a great customer service representative, but if you get a bad one it can be days of being ignored. User training can be difficult as ...

"Nice CRM with great API"

What do you like best about Blackbaud CRM? I like the fact that the API makes the data very accessible. What do you dislike about Blackbaud CRM? It can be costly to smaller schools as the pricing is a bit steep. What problems is Blackbaud CRM solving and how is that benefiting you? A single source of data for all of our community.

"Terrible experience"

What do you like best about Blackbaud CRM? Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. Support and customer service is awful. What do you dislike about Blackbaud CRM? A CRM is only as good as the data it holds and to delete outdated and irrelevant records is archaic and very time-consuming, designed to require the user to page overage rates with penalties. Terrible option for a non-profit. Training is also awful for an ...

"Blackbaud CRM: The Right Tool for Advancement Needs"

What do you like best about Blackbaud CRM? Blackbaud CRM makes it easy to see key constituent data at a glance. I can quickly and easily get info when needed and the various integrations, such as the Events module, make it a great tool to capture overall engagement. What do you dislike about Blackbaud CRM? Due to the large amount of data, there are times where the system takes a minute to refresh, as it's combing through the vast database. That said, I don't have many issues with the CRM ...

"Wish we had chosen Raiser's Edge"

What do you like best about Blackbaud CRM? Blackbaud CRM has massive potential but isn't a fully realized product. What do you dislike about Blackbaud CRM? The system offers more than is needed but is half-baked. Recommendations to others considering Blackbaud CRM: Try Raiser's Edge first. What problems is Blackbaud CRM solving and how is that benefiting you? We are attempting to support our fundraisers in order to keep our school funded.

"A system that is user friendly"

What do you like best about Blackbaud CRM? I think that Blackbaud is easy to use and it is easily taught to others What do you dislike about Blackbaud CRM? There are some things that you can only do in the database version. What problems is Blackbaud CRM solving and how is that benefiting you? Blackbaud is constantly working to make the online version as in-depth as the database version

"Blackbaud CRM RE7 review"

What do you like best about Blackbaud CRM? I particularly enjoy how Raisers Edge is very simple and clean to navigate. What do you dislike about Blackbaud CRM? RE7 is not cloud-based. It does not easily show reports. It does not easily show graphs. I need more Donor intelligence, social media account linkage, email integration, etc. What problems is Blackbaud CRM solving and how is that benefiting you? It is an easy place to store all our donation information. It is simple to teach my ...

"BlackBaud CRM helps solve issues"

What do you like best about Blackbaud CRM? Blackbaud CRM helps to solve essential issues for advancement including a responsive email system and many partnerships with other programs that make the CRM experience much easier What do you dislike about Blackbaud CRM? Some of the processes and entry are cumbersome for Blackbaud. There could possibly be a more tech savvy way to update the database. What problems is Blackbaud CRM solving and how is that benefiting you? Blackbaud CRM is able to ...