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9.8

Spot Score

Bitly - URL Shorteners

Bitly Reviews in April 2025: User Ratings, Pros & Cons

Shorten, track, and share with ease.

4.2

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Starts from $21/Month when Billed Yearly, also offers free forever plan

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Bitly Reviews & Ratings

4.2

Very Good

Based on 1853 ratings & 852 reviews

Rating Distribution

Excellent

(594)

Very Good

(170)

Good

(26)

Poor

(1)

Terible

(61)

Expert's Review generated by AI

Bitly.com stands out as a popular and user-friendly URL shortening service, offering quick and efficient link organization. Users appreciate the simplicity and ease of creating custom shortened links, allowing for better link management. The service provides valuable insights through analytics, enabling users to track link performance effortlessly. However, some ...Read more

Bitly pros and cons

  • Easy to use for creating shortened links and organizing them efficiently.

  • Provides analytics that offer valuable insights on link performance.

  • Offers a generous monthly limit for creating personalized links, even in the free plan.

  • Helpful for businesses in presenting a cohesive and organized online appearance across various platforms.

  • Misleading pricing structure, with hidden annual payment commitments instead of monthly plans.

  • Lack of customer support responsiveness, making issue resolution difficult.

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Showing 11-20 out of 852

BS

Ben Stanley

05/16/24

1 out of 5

Bait and switch company with awful Support - Avoid

I purchased because they offer custom domains resistered through them. There was some kind of technical issue choosing the domain on Bitly and after a couple of days of fobbing me off with irrelevant boilerplate emails, they've told me they can't do anything about it. I can see the domain I selected has been registered by Bitly, too. Avoid this company.

BO

Business Owner

05/13/24

1 out of 5

Don't trust Bitly's QR Service

Don't trust Bitly's QR service. They show you a monthly subscription price and then charge you for a year - no warning or advertising.

SN

Susan Njoroge

04/10/24

5 out of 5

Outstanding service

Outstanding service. I would recommend it.

SN

Susan Njoroge

04/10/24

5 out of 5

Outstanding service

Outstanding service. I would recommend it.

PH

Peo Haggstrom

04/10/24

1 out of 5

Infested with short links to adult sites.

For many years we have gotten our inboxes full of bitly links containing adult sites. Bitly has been advised of this many times, but obviously never answered nor acted on any of our reports. I have to suspect that bitly profits hugely from unsolicited advertisers and junk mailers.

L

LadyBurg

04/06/24

1 out of 5

711 on 4th St N

711 on 4th St N. I don't have a Filthy bathroom. That's store is your problem Not Mine... CLEAN UP...

CG

charlie galliher

03/17/24

1 out of 5

constantly used by hackers

constantly used by hackers as a means to spread malicious email links. Company does nothing to stop it. Hundreds of complaints. I was blocked from complaining on Facebook. They have zero concerns about stopping it other than to cover up the fact they do not intend to.

RD

Richi de G

03/07/24

1 out of 5

Big SCAM

Big SCAM. The Business model is that people generate QR codes and print them on their stuff (Flyers, Magazines etc) and after two weeks they get inactive. Then you will have to pay for a whole year in order to use them. (but you will, because reprinting everything costs more)

JL

Jemma Louise Holden

02/24/24

1 out of 5

If I could give a minus 1 I would

If I could give a minus 1 I would. Not fit for purpose and no cooling off period after paying for the full year. Couldn't generate QR codes and lost my monthly allowance. Tried to talk to helpdesk and asked me the same thing over and over again. AVOID AT ALL COSTS

AT

AJ Taylor

01/29/24

1 out of 5

Won't provide support

Won't provide support The account is deactivated, and they keep charging me. Because account is deactivated you can't reach out to support because they have no contact email