9.6
Spot Score
Manage your reputation like a pro.
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BirdEye offers custom pricing plan
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 71-80 out of 1884
MT
Megan T
06/07/24
"Birdeye helped increase our online reputation!"
What do you like best about Birdeye? We LOVE the Google integration and that we can customize and send review requests to our happy customers! We regret not having birdeye sooner lol. We have been able to have our online Google reputation match the quality service we provide. 💗 What do you dislike about Birdeye? I think the reporting feature for social media could be better. I wish you could send a report for how all of our Instagram is doing not just for individual aspects example: ...
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BR
Brittney R
06/07/24
"great tool"
What do you like best about Birdeye? how easy it is to navigate and how it stores things What do you dislike about Birdeye? sometimes it glitches a little, but that's my only complaint What problems is Birdeye solving and how is that benefiting you? we are able to receive things from customers easily
AU
Anonymous User
06/07/24
"Boosted our google listing right near the top!"
What do you like best about Birdeye? Patients, as well as us, like the texting of the reviews! It is easy and seemless. Customer service is super helpful! What do you dislike about Birdeye? We have yet to find a feature we dislike Recommendations to others considering Birdeye: The ease is the best part. Its like a "set it and forget it" thing. What problems is Birdeye solving and how is that benefiting you? Totally solves the problem of employees being too shy to ask patients for reviews! ...
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RM
Rona M
06/07/24
"Birdeye Customer Service"
What do you like best about Birdeye? Their customer service is timely and responsive to my concerns about their product features. What do you dislike about Birdeye? The webchat plugin is a bit heavy for website load. What problems is Birdeye solving and how is that benefiting you? Campaign issues like integration to and from our CRM.
CB
Charley B
06/07/24
"Great Solution for Business Reviews"
What do you like best about Birdeye? We were struggling to keep our ratings up. People tend to review when upset but don't normally go out of their way to review when happy. But Birdeye makes it easy to ask all of your patients for a review in such an easy way that they do it. We've been flooded with positive feedback and our online ratings show it. It helps us attract new patients and even new employees. What do you dislike about Birdeye? Nothing really. They are easy to work with. What ...
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AU
Anonymous User
06/07/24
"Our Google review respose has been phenomenal!"
What do you like best about Birdeye? I get great reporting when we receive a review be it good or bad. It is easy for us to get a link we send to customers that allow them to review us if they choose to do so. The number of reviews we get are amazing. We also get more people telling us what they like/dislike about our business. What do you dislike about Birdeye? To be honest, I haven't found anything that I really dislike. When we first signed on I was a little confused but after a short ...
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KK
Katie K
06/07/24
"Awesome company partner!"
What do you like best about Birdeye? My company started using Birdeye's services in mid-August online and we love that all of our reviews are now being responded to, and that we have the ability to send email blasts to our customers quickly and easily. The sales and onboarding team that I worked with at Birdeye were incredibly kind, efficient and knowledgeable -- they made the implementation process incredibly easy. I wouldn't hesitate to recommend this company to others! What do you ...
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RO
Rob O
06/07/24
"Review Update: Birdeye Continuously Improves our Online Rating and Reputation"
What do you like best about Birdeye? Birdeye is analogous to a lighthouse; allowing us to safely navigate and address customer concerns before they turn into a negative review. Their software allows us to provide better customer support and mitigate issues that result in poor ratings and reviews at the company and product level. Birdeye has automated the process for requesting reviews by sending a message after certain actions have taken place. Review responses are automatic and ensure ...
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RM
Ruby M
06/06/24
"Birdeye is Awesome!"
What do you like best about Birdeye? Everything is intergrated for our company. It is so easy to communicate with our customers and visa versa! What do you dislike about Birdeye? Nothing that I can think of! I have not encountered an issue that has not been resolved. What problems is Birdeye solving and how is that benefiting you? They ask for reviews automatically which is great, they communicate on our behalf as well.
JD
Jennifer Decker
06/05/24
I recently worked with support
I recently worked with support because one of my Google pages was no longer mapped. I sent a chat request and Sumeet was awesome! I got a couple "click here" and then "click there's" and I was fixed in less than 2 minutes. I have been using Birdeye for about 4 months now and it's been a great experience overall.
