Bill.com Reviews in April 2025: User Ratings, Pros & Cons

Their customer service could use a bit…

Their customer service could use a bit of improvement but they are a decent third-party accounting software/company. Would recommend for midsize companies.

User friendly and flexible

I use Bill almost every day for multiple clients for years now, and integrate with QuickBooks (Online and Desktop versions). I have found it to be user friendly and flexible, but we only use it for AP and I don't care for Divvy. I like that Bill improves the layout, UI and processing. Definitely makes our payables a breeze, we have lots of approvals, I love that paper copies, paper filing, paper checks are no longer used in our organizations. Much easier for our admins and during audits. I ...

Pros & Cons

Pros: I like how I can import bills and pay in bulk. It saves me a lot of manual time each week paying invoices and vendors! The software itself is great, and it integrates well with our Quickbooks. Makes uploading, approving, and paying vendors much more streamlined. Cons: Customer service isn't the greatest. If I or one of our vendors needs something, it sometimes takes talking to a couple of different people to resolve the issue. They have made some improvements to their customer ...

Great product with a vast network of…

Great product with a vast network of clients. Customer service seems to be constantly improving.

Not great but best I have found

Overall, I haven't found anything better than bill.com for our AP and AR (and boy have I looked). It does what we need but receiving payments and the sync with QB needs some work. Also some of the defaults are frustrating - like when they try and force you to use virtual card payments.

Great for small to midsize businesses on AP side

Great for small to midsize more simple companies on the AP side of operations. It has become slower and slower and the OCR is hit or miss. There is minimal customization and rules to automate coding if you use a lot of dimensions. AR is very very limited. It works and we utilize to receive electronic payments when needed, but cannot use it for regular invoicing due to limitations. The Spend & Expense is also very limited when compared to competitor systems. It would be great if they ...

User friendly

Date of experience: March 14, 2024

How to easily acess information. Also, your inquiry questions are dumb.

Not easy to use.

A new era!

Gone are the days of manually coding monthly credit card statements and posting to QuickBooks. We have leveraged some of the documentation requirement back on the cardholders, allowing for the accounting department to work more efficiently. With transactions syncing with QuickBooks daily, we are able to produce real-time financial statements on a moment's notice.

Easy & efficient results

It is quick and easy to pull up payment details, check invoice status, and update banking information to receive payment.