9.2
Spot Score
Streamline your accounting and payments, hassle-free.
Add to compare
Starts from $0/user/month
Bill.com is a robust and highly regarded platform for managing invoicing and payments. Known for its ease of use and intuitive interface, it significantly streamlines accounts payable and receivable processes. Many users commend how Bill.com has transformed their billing workflows, saving time and providing clear visibility into invoices and payments. The ...Read more
Streamlines invoicing, payments, and accounts payable processes, saving users significant time and effort.
Provides a user-friendly interface that is intuitive and easy to navigate for most users.
Offers seamless integrations with financial software and tools, improving workflow efficiency.
Transparency in payment processes, with notifications and email updates for tracking invoices and payments.
Customer service is widely criticized for being unhelpful, difficult to reach, and over-reliant on automated support systems like chatbots.
Holds payments for extended periods or requires users to pay additional fees for faster transfers, leading to frustration.
Log in Required to View Reviews
Filter results
Sort by :
Showing 321-330 out of 725
JM
julie mcginnis
03/27/23
Not a great experience
These folks are useless. No one can help you. I have been receiving another companies payments for about a year now and they do not have the ability to remove our email from the other companies account. It seems so easy. All I get are steps on how to change the email in my own account over and over. I just went round and round via messenger because you cannot talk to a real live person. The only real live person I did speak to was not able to help with that department and obviously ...
Read more
L
Laura
03/25/23
They don't deserve a single star!
This is the WORST company! We are forced to use it as some of our clients pay us via Bill.com. You can NEVER reach ANYONE for assistance. They have a lot of buttons that say "Customer Support" and "Contact Us" but they are all useless. All it does it send you into a loop that eventually, after much time and hassle, dumps you back to the beginning. The website also says that they pay you by emailing you virtual credit cards...they DO NOT. Instead, I get a phone call from someone in a ...
Read more
KM
Kathryn MacDonald
03/21/23
Very unresponsive
Very unresponsive. When they do email back, they supply dead salesforce links and tell you to log into your account message center but any referenced ticket is nowhere to be found. Cannot recommend this company whatsoever. Note that their response to all the negative reviews is virtually the same and doesn’t address any of the issues. Now they are asking for more details on my review but I have yet to be able to speak to anyone or get my issue with duplicate accounts resolved. They just ...
Read more
L
Lea
03/13/23
Game-Changer for Business Finances: My Honest Take on Bill.com
Bill.com has been a game-changer for our business's financial management! It's super user-friendly. Paying bills is now as easy as a few clicks. The security features give us peace of mind that our money and information are safe. Plus, being able to track payments in real time helps keep everyone on the same page. The only heads-up I'd give is to small businesses to check out the pricing first, as it might feel a bit steep depending on your transaction volume. And there's a bit of a ...
Read more
T
Tee
03/13/23
Would not recommend - poor/non-existent tech support
The platform is useful, but only if you have no technical issues or privacy/data concerns. As soon as I submitted a ticket and needed customer service their team was either non responsive, intentionally ignored me or had an automated ticket reminder email sent to me daily with no intention on following up on the ticket. Only using their platform because it is preferred by my vendor(s). Would not recommend for early stage businesses as it's not user-friendly and can be confusing and presents ...
Read more
TS
Tushar Sharma
03/13/23
Efficient and User-Friendly: A Positive Experience with bill.com
Great User Experience: bill.com offers an intuitive and user-friendly platform that simplifies financial transactions. Efficient Service: The company excels in providing efficient and reliable billing solutions. Supportive Customer Service: Their customer support team is always helpful and responsive to queries. Constructive Feedback: I appreciate the opportunity to provide feedback, which shows bill.com’s commitment to continuous improvement.
KL
Kindred Lancaster
03/11/23
Great easy and fast.
Date of experience: March 12, 2023
MH
Matt Hancock
03/02/23
Cost me £100 just to use
Refused to pay a USD invoice to my USD account. Transferred the USD to GBP at a terrible exchange rate, costing me about £100. System is opaque, customer service is useless.
B
Beanmachine
02/24/23
Horrible customer service
Horrible miss communication between multiple service agents and I. Different answers from different people and still haven't solved my problem.
EB
E. B
02/09/23
I was receiving an emergency grant
I was receiving an emergency grant. I am a disabled Senior. BILL.com sent me a email telling me that they would provide an instant transfer of the grant into my account if I signed up and provided them with my bank account, SSN and other personal information. So I did because this was an emergency grant. After giving them my information, they set up and account and they showed that they would not instantly deposit the money in fact it would take 5 days. Four days on, I get an email from ...
Read more
