9.2
Spot Score
Streamline your accounting and payments, hassle-free.
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Starts from $0/user/month
Bill.com is a robust and highly regarded platform for managing invoicing and payments. Known for its ease of use and intuitive interface, it significantly streamlines accounts payable and receivable processes. Many users commend how Bill.com has transformed their billing workflows, saving time and providing clear visibility into invoices and payments. The ...Read more
Streamlines invoicing, payments, and accounts payable processes, saving users significant time and effort.
Provides a user-friendly interface that is intuitive and easy to navigate for most users.
Offers seamless integrations with financial software and tools, improving workflow efficiency.
Transparency in payment processes, with notifications and email updates for tracking invoices and payments.
Customer service is widely criticized for being unhelpful, difficult to reach, and over-reliant on automated support systems like chatbots.
Holds payments for extended periods or requires users to pay additional fees for faster transfers, leading to frustration.
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Showing 311-320 out of 725
A
Artur
07/11/23
Stressful and annoying experience
This is a timeline of the process I've experienced so far: - account created - personal documents requested, I'm not happy about having to submit this to an overseas website but I'll do it if it means I can finally get paid (FOR A SMALL ONE DAY JOB!!! AS A FREELANCER!!!). I uploaded my driving license and statements - I received a notification that my BILL account is deactivated and canceled (Bill.com claimed they did not receive the requested documents). - I contacted online support. The ...
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VA
Vita Anderson
07/03/23
Horrible website- not fit for purpose…
Horrible website- not fit for purpose for international customers. They only accept US phone numbers, but I am from UK, so even cannot contact an agent on their helpline if I have an issue, because you cannot pass beyond contact form where they ask for US phone number and it’s mandatory.
VA
Vita Anderson
07/03/23
Horrible website- not fit for purpose…
Horrible website- not fit for purpose for international customers. They only accept US phone numbers, but I am from UK, so even cannot contact an agent on their helpline if I have an issue, because you cannot pass beyond contact form where they ask for US phone number and it’s mandatory.
J
JT
06/26/23
Non Existent customer service and no answers
Company uses multiple third parties that they don't tell you about, tell you your funds have been sent and provide non-existent tracking information. After battling for almost a week through the client to get an answer on where the funds are, additional run arounds on additional information from "a bank", no answer on the funds, non existent customer service. stay away from this company - another transfer gone "missing", once again non existent service from Bill.com, beyond poor.
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JT
06/26/23
Non Existent customer service and no answers
Company uses multiple third parties that they don't tell you about, tell you your funds have been sent and provide non-existent tracking information. After battling for almost a week through the client to get an answer on where the funds are, additional run arounds on additional information from "a bank", no answer on the funds, non existent customer service. stay away from this company - another transfer gone "missing", once again non existent service from Bill.com, beyond poor.
RC
Rafael Canaca
05/08/23
Great software to automate your invoices and account receivables
Bill.com has helped us to automate our invoices, by sending, tracking, and consolidating information helping our accounting team enormously.
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Beeg
04/19/23
Not worth the issues Bill caused
Before you sign up for this, think about your cash flow. If you make a payment directly from your bank account, the cash is deducted when your payee cashes the check. But if the check hasn't been cash, it will still be in your account. With Bill, you send the money to Bill, and Bill keeps the money until the check is cashed. If you are a small biz, that $1,000 cash in your account sure would be useful. What happens to that cash in the meantime? Are we floating free cash to Bill? What ...
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CN
Colleen Napier
04/11/23
Bill.com was been the worst payment…
Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!
D
Doug
04/06/23
Slow to Pay, limited invoicing options - NOT worth it.
Went all in with a trial, setting up vendors and customers. The invoicing piece was nice, and it's a nice feature to be able to charge a convenience fee for customers choosing to pay by credit card vs. ACH. However, you can't choose which customers get which option. Also, no virtual terminal option. The BIGGEST issue I has was how Bill was to pay my contractors. And then they asked them if they wanted their money faster (money that had been taken from by bank 2-3 days before) they could pay ...
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KM
Kris Maganti
04/04/23
Unfair Practices and lies
I was introduced to bill.com by one of our clients, they wanted me to use it so they can easily pay our company's invoices, so I did, and then I realized that a 1% transaction fee for large sums like 15k+ would be a lot of money, customer care suggested me to go for $49/month subscription to avoid large fees, so I subscribed and later they increased this to $55/hr, I didn't even complain about that, but I started noticing 1% fees has been deducting from the payments again, so I've contacted ...
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