9.2
Spot Score
Streamline your accounting and payments, hassle-free.
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Starts from $0/user/month
Bill.com is a robust and highly regarded platform for managing invoicing and payments. Known for its ease of use and intuitive interface, it significantly streamlines accounts payable and receivable processes. Many users commend how Bill.com has transformed their billing workflows, saving time and providing clear visibility into invoices and payments. The ...Read more
Streamlines invoicing, payments, and accounts payable processes, saving users significant time and effort.
Provides a user-friendly interface that is intuitive and easy to navigate for most users.
Offers seamless integrations with financial software and tools, improving workflow efficiency.
Transparency in payment processes, with notifications and email updates for tracking invoices and payments.
Customer service is widely criticized for being unhelpful, difficult to reach, and over-reliant on automated support systems like chatbots.
Holds payments for extended periods or requires users to pay additional fees for faster transfers, leading to frustration.
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Showing 241-250 out of 725
C
customer
01/11/24
Their customer service is a joke
Their customer service is a joke. It took over an hour to reset a password for an account that I should have had no problem signing into- then learn that their application is completely out of date and won’t let you sign in under any circumstance. The agent actually disconnected the chat with me after providing me with completely useless information. The best of it was when I was asked to provide a screenshot of Outlook for a Gmail account…
JS
Jeremy Smith
01/07/24
Astonishingly inept
Astonishingly inept. The ultimate 'solution to a problem that didn't exist'. Truly without any purpose or added value.
R
Richard
01/03/24
Website/app poorly designed and confusing
The website and app are poorly designed. Virtually impossible to navigate. I'm a vendor and have a customer who wants to pay me through BILL. Because the site/app is so difficult to use, my customers don't really understand it, and how to pay me efficiently. The customer support at BILL is very weak (I think it's because the website/app is so confusing, even to them). If you're stuck as a vendor with a customer who wants to use BILL, my recommendation is to inform them that there will be a ...
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B
Barbara
01/03/24
They hold onto your paycheck for days
They hold onto your paycheck for days! Suppose to be paid today, January 4th, they have had the money since January 2nd and they now show not paying me till January 8th!!!! 4 days late!! They suck
H
Holly
01/02/24
AVOID AT ALL COSTS
What a joke of a service. This is clearly not a real business and is run more like a reddit board from 1998 than a consumer facing tech company. There is no way to change information once entered, no way to retrieve funds, and nothing on the site works. There is no human who can help you, zero customer service (it's a bot that gives directions that don't exist) and the whole thing is a MASSIVE WASTE OF TIME. Any other product under the sun will be MUCH better. AVOID BILL.COM AT ALL COSTS.
JT
Jolyon Thurgood
12/30/23
Simple and efficient
Simple and efficient. Using Bill makes the invoicing and payment process with my clients straightforward. I can easily access my account on my laptop or mobile app.
BR
Bill Rand
12/27/23
Do not use this service
Do not use this service. They claim to pay instaniosly but it’s a bait and switch. Use Quickbooks! We receive notifications and get the money at midnight. BILL.COM is holding money for five days. Their customer support is worthless. Do not use this company. Full of lies!!!!!!
FP
FL Pest Control
12/25/23
This company is a scam
This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and monthly rewards. Even with confirmation in writing for months now, my credit limit was reduced with no notification and on time payments since inception.
C
Carola
12/18/23
Locked out of our account repeatedly
Locked out of our account repeatedly. Their help team is completely useless. We were unable to invoice clients for days due to incompetent advice and a lack of due diligence. Avoid at all costs.
W
William
12/18/23
Confusing
My new employer uses this to pay me as if I am a contractor. Consequently, the bill app one has to use to get paid treats you like you are a business which makes the registration process confusing, requiring, for example, your social security number. They claim they can pay you instantly for an extra fee, but even that is a confusing process.
