BigCommerce Reviews in April 2025: User Ratings, Pros & Cons

Productive E-Commerce on a scalable platform

PROS & CONS What are the best aspects of this product? Great uptime and great features, these are the ones I like the most: cost-orientated startups and small businesses find it extremelly scalable, because they can develop an amazingly looking estore on a price, and still have professional features in hand. Then, there are tones of seamless applications, customer support teams that do the impossible to help you and to provide advice, and an amazing fellowship of developers, affiliates, ...

So wish I came here first to see all…

So wish I came here first to see all these reviews 😒Bigcommerce = big pile of you know whatTotally not worth it biggest rip off ever Problem after problem and to top it off nothing gets solved Has more bugs then sickness bug

$750USD per month. Are you joking?

Very Very bad website. I joined since 2009, after 12 years, there is not much improvement on functionality. Yet they have increase the price by so many times. From $60USD to $300USD, not to $750USD when it's not even a physical shop front. It's just a web site host worth $10. They see you have big transaction and charge you heavily. If you just start your business, get it right! DONT use Big Commerce. Not to mention, the web site is rubbish with problems.

Bad start with Big Commerce.

Bad start with Big Commerce.Easy enough to build a really good looking website, however I had a bad experience with billing. I was looking to setup my emails and I clicked through from the Big Commerce platform, I was trying to find out some more information on pricing and without any pre warning I had apparently entered into a 12 month contract for G Suite and my first payment was taken. I was already logged into Gmail and this all happened by me clicking one button and I reiterate there ...

No refunds given! Stay away!!!

No. Dont listen to the 'Good' reviews'. Or make sure you listen to the bad reviews. I M A REAL PERSON WHO TRIED TO START A BUSINESS WITH THEM! By the way, you have to sign in with your Google email or Facebook to comment. This is why peoples name is coming up instead of company names! Use your head you stupid commentators who post good reviews and bash bad reviews without thinking!Pros -Able to handle more api calls compared to shopifys 1000 a day limit that is rubbishHas appsSimple to ...

Do NOT use big commerce

Do NOT use big commerce. I had a big commerce store for 5 or more years. After 4 years, they TRIPLED my monthly rate, and i was so far in that it took me a year to redesign a new website and end the service with them. I tried reaching out to reason with them, but they wouldn't budge on the monthly rate ($350/month!!!). It is outrageous! The worst part is, their platform is ridden with problems. I can't tell you how many customers called in to say they couldn't checkout or the order said it ...

No customer service

Claimes to have good customer service. In reality you must register and get yourself free trial, join their email list etc. to contact any kind of customer service. After that there is 3 options:- Send message to chat that has good old "I try to google information from the site" chat bot and no real people.- Call them and automated message will ask you to go to support forum.- Support forum, where most of topics are unanswered and if someone replies it is just link to the some info site, ...

BigCommerce Rules!

PROS & CONS What are the best aspects of this product? BigCommerce is backed by a proper IT company, not just a wanna be experts who promise technical support, but deliver nothing. I have 18 years of experience in the branch, so I know quite well what I'm talking about. They are there for you 24/7, obviously speaking English, and most of all they are technically knowledgeable. In case the agent comes across an issue he can't solve, you're automatically directed to fill a trouble ticket, ...

Lol...I see the bad reviews...but not…

Lol...I see the bad reviews...but not one of them is willing to mention there company name. Without a company name cant verify anything...Shopify hacks lol...

Not user friendly

Extremely user-unfriendly, hard to use, limited, and frustrating.