9.6
Spot Score
Powering your online store success.
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BigCommerce offers custom pricing plan
BigCommerce shines as a comprehensive ecommerce platform with a plethora of strengths. Users appreciate its intuitive site-building tools, robust product management capabilities, and seamless order processing. The platform's standout feature is its exceptional customer service, with real human support that's knowledgeable and responsive. BigCommerce's ...Read more
Intuitive and easy to use, even for non-developers.
Excellent customer service and support.
Robust product management tools and customizable themes.
Seamless integration with various third-party applications.
Limited selection in Marketplace for additional apps and connectors.
Some aspects like product categories can be complicated to set up.
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Showing 191-200 out of 617
PD
Paige Daniels
12/04/19
One click payments setup :)
I like mostly everything using BigCommerce but I love the most isYou’ve got over 40 integrated payment gateways to choose from. With the one-click setup, mobile payments, and multiple currencies supported, BigCommerce does its best to get you paid fast. Payment providers include:PayPalStripeSquareApple PayAmazon PayAdyen and many more..
KA
Kemi Agbonifoh
12/04/19
Worst customer service had an issue…
Worst customer service from their support had an issue with being charged twice for my store spoke to will he won’t let me finish with my complains kept interrupting me so I insisted on speaking with a supervisor spoke with Joseph worse as he did the same thing I had to tell him he was worse than will as he won’t let me talk his tune was so harsh and I think that’s so rude especially as a supervisor. Won’t recommend this platform for anyone seeking customer service.
NS
Nisha Santana
11/23/19
They STEAL money out your account!!!
Customer service doesn’t help your issue. And they STEAL money out our account. If you need to cancel do it before the monthly days end or you won’t be able to get a refund. I didn’t cancel 1 DAY later after I realized my 30 days was up and they didn’t want to give me a refund. Had to pay 30 days of service for something I did not use. I don’t even see an option to take my card off.
NS
Nisha Santana
11/23/19
They STEAL money out your account!!!
Customer service doesn’t help your issue. And they STEAL money out our account. If you need to cancel do it before the monthly days end or you won’t be able to get a refund. I didn’t cancel 1 DAY later after I realized my 30 days was up and they didn’t want to give me a refund. Had to pay 30 days of service for something I did not use. I don’t even see an option to take my card off.
CM
Conrad Marquard
11/22/19
Buyer Beware
BigCommerce is a high pressure sales organization that is focused solely on getting their customers to sign on to long term contracts. They have little to no regard for your business needs or objectives; and once that dotted line is signed, you can say goodbye to customer service. They have access to your credit card and that is all they care about.I was referred to an elite partner of theirs to do the custom development of my website but was told I needed to sign on with BigCommerce ...
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OS
only Samuel
11/21/19
BigCommerce is very easy to use
BigCommerce is very easy to use. I'm a beginner, it doesn't take me a long time to understand how it works.
TD
Taylor D
11/20/19
Best Decision We Ever Made!
What do you like best? We are able to use different channels to reach to customers and sell all while organized on one platform. We are able to do small custom changes at no additional cost that separates us from other companies. What do you dislike? There is nothing we dislike as of now! We are currently working with the design team to build us an efficient and eye a pealing website. Recommendations to others considering the product: Work with Cathy Nolte. Very easy to work with ...
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UI
User in Retail
11/19/19
Efficient and reliable platform with some room for growth
What do you like best? I feel like it is a reliable platform in terms of housing our store there. What do you dislike? I Think customer support could be quicker to reply with more helpful answers What problems are you solving with the product? What benefits have you realized? It is a great place to host our ecommerce site that has thousands of products with multiple varieties. It can hold a lot. I've realized that there are a lot of benefits in hosting your site on a large ...
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JW
June wilkins
11/15/19
I ordered a t shirt 2 weeks ago …
I ordered a t shirt 2 weeks ago from Beena they set up via this company..my order has still not arrived..I've sent numerous emails which ha ve been ignored...they took my money bit haven't delivered my goods..update ive sent tjis company 55 emails to date requesting my money back but they are still ignoring me. Is there anything you can do as they set up this company via you
UI
User in Information Technology and Services
11/02/19
Easy for out of the box implementation
What do you like best? BigCommerce is great for out of the box implementation, with built in themes, analytics and ways to do marketing promotions What do you dislike? For custom implementations on top of out of the box, it can get very tricky and a lot more dev work might be involved. Better platform and feature support for more customization instead of just using out of the box Recommendations to others considering the product: Make sure you have an idea of what you'd like to ...
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