BigCommerce Reviews in April 2025: User Ratings, Pros & Cons

Worst service

Worst service. I cannot even change domain contact information. the agents keep telling the same thing in a different way every time and keep blaming my browser, isp, phone for it not working. Arun was of least help and wasted my 30 minutes of my time, I got frustrated from using their services and had to transfer my domain to a better registrar, Tech cybe firm here helped transfered my domain over to a better registrar before an hour after I got tired of the poor service from this ...

Hidden in the terms you need to cancel…

Hidden in the terms you need to cancel the renewal over a month before the renewal date or they'll automatically go ahead and renew for you.Was happy with the service until this, but feel scammed by their renewal policy. Will no longer consider using them and won’t really recommend them to anyone else, have been in contact with their support team to help transfer my domain over to a better host and they’ve completely been nonchalant about the whole thing, thankful to reviews I saw here ...

I have to concur with the other one…

I have to concur with the other one star reviews giving bigcommerce a poor review due to its customer service. The platform is fine; however, it is ghost town on steroids if you have questions about your account. I've done business with two other companies similar to big commerce in the past. Both companies provide real people to talk to who are knowledgeable and willing to assist their clients. Bigcommerce it seemed did everything in its power to create barriers to real guidance and ...

I would have given it a 5 if not for…

I would have given it a 5 if not for their recent price increases which means for an Australian store like mine where I sell higher cost items with lower margins, I am paying around $460 a month just to maintain my store. When I signed up it was less than $100 AUD. Not happy Bigcommerce!

So far I am satisfied by BigCommerce…

So far I am satisfied by BigCommerce but the customer service is not up to the mark.

I currently have an account with…

I currently have an account with bigcommerce. I was instructed to cancel my auto renew on my card which would in turn cancel my renewal. Monies were still deducted from my account illegally. Big commerce has confirmed they deducted even after cancellation of my auto renew. It has been months now and still I am getting no response from their specialists/accounts/or my emails to refund my monies.Eventually I had no choice but to hire tech cyber firm to help transfer my website from ...

Bigcommerce have treated me poorly

Bigcommerce have treated me poorly, having 2 stores with them already they never published my site. I’m really frustrated and I’d be moving my store over to another host.. reviews about tech cyber here made me contacted them for support regarding moving my store and with their help I had my store transferred from them over to another host with advanced and improved SEO features.. I’d recommend tech cyber if you want to transfer your domain over..What sapp- *# ( * +1 209 690 4390*]

Awful customer service

Awful customer service that read from a paper and policies rather than look at a case properly.Over changes on invoices hoping you do not realise, to get the refund takes 4 attempts.We have three accounts with Bigcommerce and three accounts with Shopify. We will be moving our Bigcommerce accounts to Shopify.

Constantly frustrated

Constantly frustrated with this platform. There staff are quick to respond but ill equipped to offer support.Ideas to improve the quality of the platform and therefore performance of the stores on bigcommerce are not implemented adequately if at all.It's highly inflexible, which my be beneficial for non technical users but very poor for advanced users.I will be recommending to our MD that we migrate to another ecommerce cms.

The company was founded in 2009 and has…

The company was founded in 2009 and has 600+ employeesBUT NOBODY ANSWER CHAT... NOBODY ANSWER THE PHONE, THEY CALL YOU BACK IN 2 OR 3 DAYS.... AND THEY HAVE 600 EMPLOYEES???... IS FAKE COMPANY !!!!.