BigCommerce Reviews in April 2025: User Ratings, Pros & Cons

Customer service appalling - keep looking

Customer service is appalling however; trying to cancel my subscription. Unable to email support without a special pin; live chat not available Aus time and phone is on constant hold.Website is fine - a little advanced if you are a novice. Easier sites out there for beginners. Must be better options out there.....

HORRIFIC Customer Service!

Leaving a review helps! For weeks Big Commerce blew off my requests for help. I left a negative review and within a week I finally got a call back and a partial refund. It pays to be tenacious and to follow up instead of just whining. Below is my original complaint...I've been with Big Commerce about three years. I found out recently that they are VERY pricey compared to other similar options and when my business went under this spring; basically due to COVID 19, the only thing Big Commerce ...

Using BigCommerce can bring any business into great heights.

PROS & CONS What are the best aspects of this product? This platform does an excellent job of improving the way you run your business. Managing an e-commerce site is one way to gain more profit, and BigCommerce can make these things happen. You can choose from a wide variety of themes and templates to make your site more attractive and trustworthy. This makes it easier to market your products by reaching out to your target market. What aspects are problematic or could work better? If ...

No Support, Bad Customer Service

They don't have features, everything is chargeable, you cannot install a payment gateway. Customer service is extremely rude, money hungry company. Charging every month for hosting a crappy store, which is good for newbies until they realize what a big mistake they have made.

Terrible customer service where…

Terrible customer service where advisors are unable to help or provide straightforward, simple answers to anything. There is no follow up, no answers to your questions - best to stay away from this company and save yourself a lot of frustration... I run about 3 store with them and I’m tired already using their services honestly, like no support team to walk you through any given encounter and I can’t continue to cope with them no longer, migrated my stores over in no time after I spoke with ...

HORRIFIC Customer Service!

I've been with Big Commerce about three years. I found out recently that they are VERY pricey compared to other similar options and when my business went under this spring; basically due to COVID 19, the only thing Big Commerce was interested in was how to "hose" a small business. After three different customer service reps at Big Commerce promised me a call back from a supervisor I have heard nothing. I hope my experience warns other small businesses to stay away!

As a small business owner I thought…

As a small business owner I thought this would be a great option and I thought purchasing an annual subscription would be simpler with payments. The problem is that they don't offer refunds for unused subscriptions and as my business grew and needed to pivot I needed a site with more flexibility and when I went to cancel I learned they wouldn't refund me for the unused portion. I've lost 9 months of money I was hoping to put into my new site. This is not ideal for small business owners ...

Big Commerce - stop taking payments from me for a site I don't have!!!!

If you have any problems with this company, forget about getting it sorted as they make it so hard to contact them via any means. I'm in the UK so do most of my contact via email, I tried to contact them to stop taking payments from me after my site was no longer required. That was Dec 19, my site was closed but they still taking money from me now!! I finally got an email on 30 April to say that my payment method had expired but what did they do...take another payment from me, plus ...

I have been using bigcommerce for years…

I have been using bigcommerce for years mainly because it is easy to copy from Word into their blog and because I'm already there. But I despise this company. They have zero customer service, and no phone service.They have problems with their plans. For instance, the plan that I originally bought looks terrible on mobile, and they have no software to install it into another of their web builders. They'll tell you that you need to renew, and then they'll start a whole new plan instead of ...

Years Behind Shopify

We came from Shopify hoping to get a little bit more baked in from the start. Big mistake. Analytics, Shipping Polices, Theme Editing are all handled by third party integrations with two of those being an additional $50+ per month.Let me start off with the good. Some of the free templates seem a little nicer and more professional than Shopify however they are mostly uncustomizable without additional software with another monthly charge or going into the code. We also liked the way MSRP and ...