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9.6/10

Spot Score

BigCommerce - Ecommerce Software

BigCommerce

Powering your online store success.

3.7

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BigCommerce offers custom pricing plan

BigCommerce Reviews & Ratings

3.7

Very Good

Based on 617 reviews

Rating Distribution

Excellent

(300)

Very Good

(107)

Good

(50)

Poor

(26)

Terible

(134)

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Showing 1-10 out of 617

O

Oliver

12/01/21

5 out of 5

One of the best e-commerce platform that I have worked with in terms of functionality and features.

PROS & CONS What are the best aspects of this product? I consider BigCommerce as one of the most developed apps that are meant for e-commerce. As a first time user, I didn't have a hard time learning how to use it. It comes with a lot of tutorial videos and online forums that I can use whenever I need help. Their CS team has always been amazing and supportive, so I'm giving them credit for this application's success. What aspects are problematic or could work better? Shopping can be a ...

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T

Terry

08/29/21

5 out of 5

We made the right choice for our business by using BigCommerce.

PROS & CONS What are the best aspects of this product? We almost gave up on our business because our sales were pretty low for quite some time already. But with BigCommerce, we saw a significant improvement in our numbers. We are happy that we were able to come up with ways to reach out to our clients and build a stable platform where we can promote our products and services. Also, using this platform is pretty much affordable that it won’t hurt your pockets. This is the reason why I’m ...

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JC

Jon Clifton

08/07/21

5 out of 5

I love Big Commerce. Highly recommend them.

I have been with BC for 12 years. I have 7 different stores running in 3 countries and I think BC are the best. I have always been able to get through to tech support. Admittedly on the odd occasion I knew more than the tech did but I have also taught myself a lot about BC. I am seriously wondering if these negative reviews are legit because I would not use any other platform and i often recommend BC. Maybe there might be something wrong with the end users rather than BIG commerce?

G

Gazza

08/05/21

5 out of 5

Surprised with such poor reviews

I’ve been using BC for 5 years now with my online site managed through an agency highly knowledgable of the platform. We previously used Magento. I have found it very good. To get the best out of it you really need to be quite technical in approach and it can be restrictive however it has to be as you are buying a managed platform. Yes our fees have gone up from £250 up to about £750 now. Why, well our turnover has increased from £500k to £1.4m so that’s obvious. Magento worked out at a ...

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M

matz

08/02/21

5 out of 5

LOL ALOT OF SHOPIFY MINIONS ON…

LOL ALOT OF SHOPIFY MINIONS ON HERE...THEY GIVE BAD REVIEWS BUT WONT NAME THERE SHOPS...LOL WHAT A JOKE....HAHAHA...THERE TRYING THERE HARDEST TO PUT AS MANY BAD REVIEWS AS THEY CAN....

I

Israel

05/19/21

5 out of 5

Productive E-Commerce on a scalable platform

PROS & CONS What are the best aspects of this product? Great uptime and great features, these are the ones I like the most: cost-orientated startups and small businesses find it extremelly scalable, because they can develop an amazingly looking estore on a price, and still have professional features in hand. Then, there are tones of seamless applications, customer support teams that do the impossible to help you and to provide advice, and an amazing fellowship of developers, affiliates, ...

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T

Tamara

04/14/21

5 out of 5

BigCommerce Rules!

PROS & CONS What are the best aspects of this product? BigCommerce is backed by a proper IT company, not just a wanna be experts who promise technical support, but deliver nothing. I have 18 years of experience in the branch, so I know quite well what I'm talking about. They are there for you 24/7, obviously speaking English, and most of all they are technically knowledgeable. In case the agent comes across an issue he can't solve, you're automatically directed to fill a trouble ticket, ...

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M

matz

04/09/21

5 out of 5

Lol...I see the bad reviews...but not…

Lol...I see the bad reviews...but not one of them is willing to mention there company name. Without a company name cant verify anything...Shopify hacks lol...

M

matz

03/20/21

5 out of 5

All I have to say is beware of the bad…

All I have to say is beware of the bad reviews....all of the good reviews are from people who actually give the name of there companies and go into details...the bad reviews never mention there company names and all share the same pattern of comments its almost a copy paste....BEWARE OF ANY REVIEW IF THERE NOT WILLING TO MENTION THERE COMPANY NAME AND GO INTO DETAIL...

C

Cristina

02/18/21

5 out of 5

It won't fail you

PROS & CONS What are the best aspects of this product? We have 4 years of experience using BigCommerce, and we never had a single problem with it, not even a small one. BigCommerce helped us understand that we don't have to be passionate techies in order to create customer-friendly pages, and that was critical for the confidence in our business. The best part of it was having an intuitive dashboard with directions, and a support crew ready to answer at any point of time. They know ...

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