Benevity Reviews in February 2025: User Ratings, Pros & Cons

My friend Nancy defeated cancer

My friend Nancy defeated cancer, and ran this year's Chicago Marathon to raise money to help others in their own cancer battles. She had a great race last Sunday 8 October, and I'm proud of her! In August she let me know that she was raising money for the American Cancer Society. I was happy to help. IF I had decided to contribute to her on-line web page, it would have taken me 5 seconds. My contribution would have been associated with Nancy's fund raising, and I would have confirmation ...

Benevity does not payout as it says it does

I have a donor that does a weekly donation through his work for matching. We had been with Benevity before this. With his donation we are supposed to get the funds the following month. However, that has happened once, the first disbursement. Since then, it's been irregular and mostly every 2 months. As of writing this we are going on 3 months, still no disbursement. I have contacted Benevity 4 times now trying to find out why only to be sent "form" emails each time saying what their ...

Scam!

I am so sad that this scam organization exists and takes money from trusted non-profits doing good work. We have 2 donations being "held up" with this company. Their customer service is non existent. I've tried and tried to find them on the BBB and submit a formal complaint and no luck. I honestly think they are a scam. We have someone who has written proof that their company has submitted 2 checks to us (through Benevity) and Benevity won't send to us saying they "need more information". I ...

Benevity hold up donations

I volunteer for a cat rescue: Furrever cat and kitten rescue. In the Benevity site, it showed $22065 donation in April 30 sent to them already. However the cat rescue still have not received the fund in their bank account as of June 2023. I texted, emailed twice, left a voice mail, but still no response! I don't know how to escalate this issue, and Benevity is in Canada, if they ignore the claim, what can the small rescue do?

Benevity will not recognize our 501c3

Benevity will not recognize our 501c3. I have provided the company an IRS letter confirming our status; a link to the IRS website that confirms our status; and all the information it has requested. However, after three months of trying, Benevity still will not allow our nonprofit to register. This is an issue because now we cannot apply for a grant that we have received for the past five years.

Donors are not getting us. Customer Service seems unable/unwilling to help

I have been trying to track down donations of several thousand dollars which appear on their reports as due to us, but which we have never received. I cannot talk to a real person at Benevity. Email exchanges never answer my questions. I am beginning to wonder if something unseemly is going on with the funds donated to our organization. Next step is to reach out to the Corporations who directed the funds to us.

Customer Service is nonexistent

Customer Service is nonexistent. As a non-profit trying to complete our profile, our profile shows up with extraneous "840" which we are unable to remove - and it now appears in our EIN! Have logged two support tickets. The automated response says "it may take us a few days to get back to you". Is 10 days too long to wait? I think so, especially for an EIN issue.

Misleading

Made a point of making donations on a particular date and pushed my budget so that I could maximize the match amounts beneficiaries were entitled to according to the website. My donation receipt showed the wrong date and no match amount, so I contacted customer service. Their first response confirmed that my donations had been matched. Further along in the exchange, they made an about face and admitted that none of my donations had been matched. I get that there has to be a limit to the ...

Terrible service

Terrible service. Does not provide tax receipts. I was audited and they did not accept Benevity BS

"I've had a wonderful experience - great team."

What do you like best about Benevity? I enjoy my CSM and I really enjoy the customized reporting. You are able to slice and dice. Spark is really the steller product from Benevity. What do you dislike about Benevity? Sometimes spark can be difficult to navigate for users. I've had employees complain they are not able to find what they need easily. What problems is Benevity solving and how is that benefiting you? It makes it easy to track and report on all volunteering and giving. ...