BeneTrac Reviews in February 2025: User Ratings, Pros & Cons

"Benetrac platform"

What do you like best about BeneTrac? Ease of use for employees to make elections, mostly good carrier connections, ease of use for admin side (making changes, tracking, reporting), efficient and fairly easy open enrollment system. Changes integrate directly into payroll which allows efficiency for HR. Customer service is pretty quick and responsive. What do you dislike about BeneTrac? Tech glitches occur quite freuqently, a little outdated (clunky) dashboard. What problems is BeneTrac ...

"My experience with the platform was several years ago."

What do you like best about BeneTrac? I liked the single point of entry for benefit enrollments, allowing me to discontinue the age old practice of faxing enrollments & terminations to each carrier and/or provider. I also liked the self generating COBRA continuation notices. What do you dislike about BeneTrac? There is nothing I can recall about the platform that I could specify as a "dislike." At the time I used Benetrac it created an ease of workflow throughout the ...

"I was a Benetton user for several years and this system worked well with benefits administration"

What do you like best about BeneTrac? The reports wizard and customer service feature. What do you dislike about BeneTrac? The fact that it couldn’t administer 401k What problems is BeneTrac solving and how is that benefiting you? It saves time and money; especially for large organizations

"do you want to simplify your benefits?"

What do you like best about BeneTrac? User friendly and self service. The ease of downloading the reports What do you dislike about BeneTrac? nothing as such but you can surely work on user interface What problems is BeneTrac solving and how is that benefiting you? Simplified so much of administrative work which ended up eliminating two resources

"Helpful to keep employee benefits in one place "

What do you like best about BeneTrac? Consolidation of employee benefits. Keeps things well organized and much less confusing. One stop shop for HR and payroll. What do you dislike about BeneTrac? There really isn't much to dislike. Wee have been happy with this company. The customer service is a bit lacking. It would be nice to speak with local representatives. That is really the only negative. What problems is BeneTrac solving and how is that benefiting you? Organized employee benefits ...

"One nice tidy organized place for benefits "

What do you like best about BeneTrac? Very nice dashboard for keeping all things benefits in one organized place What do you dislike about BeneTrac? Many HRIS platforms now include benefits management. What problems is BeneTrac solving and how is that benefiting you? Before we had a full HRIS suite this helped me, benefits administrator, keep everything organized

"Great HR platform for management, to-dos, and keeping up with necessary info "

What do you like best about BeneTrac? BeneTrac was super easy to navigate for finding all of my necessary HR forms, what information was needed for enrollment, and it gave a lot of information for what was needed on my end and what was needed on my company's end. It is a seamless system, and one of the easiest HR platforms I've used. What do you dislike about BeneTrac? The only thing I dislike about this platform, is that it can be a bit clunky and difficult to see what needs to be updated ...

"Poor Implementation"

What do you like best about BeneTrac? Initially, when we were offered benetrac, we were excited to keep the same solution that we use for our payroll system. What do you dislike about BeneTrac? I dislike the inflexibility the system has, they have several elementary limitations that limit clients and offers little accommodation for their needs. What problems is BeneTrac solving and how is that benefiting you? Our organization fund/pays for several employees benefits. Benetrac was unable to ...

"Very User Friendly"

What do you like best about BeneTrac? Easy to navigate. Literally walks you through step What do you dislike about BeneTrac? Outdated graphics and formatting, too bubbly in terms of outlines What problems is BeneTrac solving and how is that benefiting you? Less calls to hr, Employees are able to make their changes quickly, forces a triple check before finalization

"You get what you pay for"

What do you like best about BeneTrac? The price...you literally get what you pay for. What do you dislike about BeneTrac? The customer service is really horrible. The reporting is also bad. I will run a report 3 times with 3 different outcomes. The carrier feeds usually work but we don't know that they don't until someone goes to the doctor. What problems is BeneTrac solving and how is that benefiting you? Allows paperless process to enrolling and managing of benefits