beehiiv Reviews in February 2025: User Ratings, Pros & Cons

No customer service

No customer service When I started with them (roughly a year ago-ish), I picked them because they had real, human customer service if needed. I was having trouble figuring out how to format things a certain way, and customer service responded to my question quickly and clearly. But I had an issue today and tried to contact help, and I discovered that now they have switched to only having a chat bot. (They call it "AI," but that's a misnomer. This thing isn't "intelligent." It's just your ...

No customer service

No customer service When I started with them (roughly a year ago-ish), I picked them because they had real, human customer service if needed. I was having trouble figuring out how to format things a certain way, and customer service responded to my question quickly and clearly. But I had an issue today and tried to contact help, and I discovered that now they have switched to only having a chat bot. (They call it "AI," but that's a misnomer. This thing isn't "intelligent." It's just your ...

Great software that is leading the…

Great software that is leading the charge for newsletter businesses. Awesome customer support too.

Personalization and tons of free benefits

starting out my newsletter felt scary until I joined beehiiv. I love the customization it offers as opposed to some other sites and they gave me a website with it. I'm writing a serial fiction piece so to be able to personalize everything was awesome. You get 30-days of priority support when you join with your free trial and then keep access when you go paid. Totally worth it, IMO.

Fantastic company for newsletters

Fantastic company for newsletters. They're constantly shipping updates that are actual value adds. The monetization program looks pretty good, but I haven't had a chance to use it since I'm still a small sender.

Blows the competition to pieces

Blows the competition to pieces. I've used 4+ email software providers and BeeHiiv is by far the best. A story: I requested an addition to their API functionality and the next day (literally) they had push the change. Unbelievable. I've never had service like that from a tech company before.

I am a new user.

I am a new user, so I have very little insight. Moreover, I am on the free version, so many of the features are not available. Getting started on a new email is very sraight forward. I have not progressed to the Newsletter level, but will be doing that shortly. Your stats feature is fantastic!

Powerful Email Newsletter

I started writing my newsletter Enterprising with Beehiiv and it’s a big upgrade from Substack. The automations and monetization are 10x as built out as Substack, saving many hours. No need to waste time emailing Lead Magnets or selling ad placements to Sponsors. It’s great.

Really loving the platform

Really loving the platform. Its great to write my newsletter on, and the passive monetization rocks. I actually didn't know stuff like this existed. I'm excited to build up my list and network to eventually try out Boosts too. Also, the support team is so nice. Like, they're actual humans. Even though I don't pay a lot, I feel like they actually care. Same cannot be said of the other email platforms I've used in the past.

I bought their scale plan in order to…

I bought their scale plan in order to use boosts. I have gained 200+ active subscribers, done multiple posts on an account that is over 2 months old and I still can not use boost feature. The responses from their support are completely useless. They copy-paste their messages from previous cases instead of actually focusing on solving them. Dont give them your money because they will not even allow you use a feature you PAID FOR. CON ARTISTS.