Bandwidth

Always there to help.

What do you like best? Whatever we needed for our external telephony infrastructure, Bandwidth has been there to help us. They have grown and added capabilities to their system and never rested on their laurels. What do you dislike? Their techs have to be reminded from time to time that we have done our due diligence and when we file a ticket, it simply means we have tried everything on our end and need another set of eyes (or SIP signalling logs to help us troubleshoot an issue. What ...

Extremely easy to work with.

What do you like best? Love the portal to port numbers. Very simple to use. What do you dislike? Can't pull CSRs. It would be nice if we had a way to pull CSR or if CSR are pulled automatically for number. Would also love a way to make a change to a port request without having to cancel the entire order. Recommendations to others considering the product per my previous statement, the CSR would be helpful and the ability to pull it would be great. What business problems are you ...

Very pleased with the whole experience of getting a group of vanity Toll-Free numbers.

What do you like best? Kerry in Bandwidth.com was so helpful from the beginning to the end of the process. Providing information on different aspects of the process and assisting to provide us with our best-matched options. What do you dislike? None. This was a very pleasant experience and I am pleased with the results, and with the turn-out time. Recommendations to others considering the product Bandwidth.com provides excellent VoIP service at a carrier grade. Inbound/Outbound, ...

Experenced and Very Helpful

What do you like best? They are always willing to help in any way they can. What do you dislike? Our Business hours do not match up and it can make things difficult some times. What business problems are you solving with the product? What benefits have you realized? Porting can be a nightmare as we all know. When we are working with Bandwidth they will do everything they can to assist you in this process and Kerry Skinner is an amazing contact for us as well.

Excellent Customer Service

What do you like best? Bandwidth has provided outstanding customer service through the years. Each BW teammate, Lee, Hull, Linda Simms; Aaron, Kerry (to mention a few have never failed to shine with their customer care and quality service. What do you dislike? At this point in time, I do not have a dislike worth mentioning. What business problems are you solving with the product? What benefits have you realized? BW has helped us to provide our clients superior customer service.

Working with Kerry and Bandwidth over the years

What do you like best? Bandwidth employees are extrememly knoweledgable and always willing to work with the customer. What do you dislike? N/A - Have always like working with the employees at Bandwidth over the years What business problems are you solving with the product? What benefits have you realized? Routing of emergency calls

Bandwidth - Great partner and team

What do you like best? They are the best. They are responsive. Our main contact - Sean Potter - responds with lightning speed. I trust them. What do you dislike? That i don;t work there (kidding . I dont like that there are some areas they simply cannot cover that will cost us business, but i also understand that in some RCs it simply does not work economically Recommendations to others considering the product You can't go wrong if you pick these folks. What business problems are ...

You can't fix it if it isn't broken.

What do you like best? Every question is addressed quickly and a SME (subject matter expert is consulted if needed. What do you dislike? I used to not like opening a ticket for each inquiry but It is nice having an electronic log of Q & A's. Recommendations to others considering the product APIs should be implemented wherever possible. What business problems are you solving with the product? What benefits have you realized? Bandwidth was brought on as an alternative PSTN vendor. ...

Great customer service

What do you like best? Bandwidth folks are the best. Always attentive and ready to help. What do you dislike? Nothing really much. Since I have to have 40 characters, their web interface is a little wonky with IE but they are working on it. What business problems are you solving with the product? What benefits have you realized? Inbound and outbound VoIP traffic.

Top Tier in its class

What do you like best? Their portal is my favorite to use as it is incredibly user friendly. Customer service is also super helpful and quick to respond. What do you dislike? Not much to dislike. The product is great and the people behind it are even better. What business problems are you solving with the product? What benefits have you realized? Fantastic service and ease of use are the greatest benefits of using Bandwidth. We have a few different platforms that are on Bandwidth ...